Principal Escalation Engineer

Yesterday

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $147k - $202.5k / year

⏰ Full Time

🔴 Lead

👷🏻‍♀️ Engineer

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Palo Alto Networks

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Cybersecurity • Enterprise • AI

Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.

10,000+ employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

💰 $10M Series C on 2008-11

📋 Description

• Intercepting and assisting or driving technical escalations that come to the executive level. • Speaking with executive levels at customers regarding situations, root causes, and status.

🎯 Requirements

• BE/B.tech or equivalent technical graduation is mandatory or equivalent military experience required • Career level experience in support service, technical support or similar troubleshooting related role • Technical lead in area of expertise related to cyberspace equipment vendor or network security organization • Able to explain complex technical issues to non-technical people • Able to have open discussions on network design, network security and related technical topic • Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily) • L1-L3 (ISO model) troubleshooting • Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols • Troubleshooting VPNs (IPSec and SSL tunnels) • Pcap analysis (via Wireshark and other tools) • Hardware troubleshooting for telecommunications equipment • C, C++ and python programming languages (Good to have) • Advanced certification for network equipment vendors (e.g. JNCIE, JNCP, CCIE, CCNA, CCNP, CCA etc) • Cloud deployment for AWS, GCP, Azure or KVM based solutions)

🏖️ Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees • Mental and financial health resources • Personalized learning opportunities