Senior Manager, Consulting Services, NGFW/SASE

Job not on LinkedIn

November 8

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $178k - $245.5k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Palo Alto Networks

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Cybersecurity • Enterprise • AI

Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.

10,000+ employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

💰 $10M Series C on 2008-11

📋 Description

• As the Senior Professional Services Manager, NGFW/SASE, you will be a critical leader in your designated region • You'll lead a high-performing team of NGFW/SASE Professional Services Consultants for US Public Sector and assigned personnel, driving the overall professional services business and providing expert oversight for all ongoing customer engagements • Ensure the high-quality delivery of NGFW/SASE security solutions while consistently achieving key professional services business metrics • Serve as the Professional Services leader for your team, ensuring service delivery exceeds customer expectations and drives high levels of customer engagement • Own the comprehensive financial and operational management of the business, which includes executing all activities tied to defined goals such as accelerating backlog retirement and ensuring accurate revenue • Champion the integration of AI/ML tools to optimize internal Professional Services operations • Collaborate with the sales leadership team, product, portfolio and support teams where you will act as the Professional Services liaison to enable client success • Build strong customer relationships and be the point of contact for successfully handling customer escalations • Focus on the efficient delivery of standardized professional service offerings, focusing on accelerating the customer's time-to-value (TTV).

🎯 Requirements

• 7+ years leading and scaling Professional Services or Customer Success teams responsible for the successful deployment and ongoing operation of complex enterprise security architectures • 5+ years of experience in a management role overseeing technical consultants, architects, Customer Success Engineers or Resident Engineers/Extended Expertise staff, with teams of 10+ technical resources • Proven expertise in managing the full Professional Services or Customer Success project lifecycle from pre-sales through to successful project closeout and revenue recognition • Strong foundational understanding of Internet security concepts and products, with a deep demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components • Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates • Skilled in key business systems, including: Experience with Professional Services Automation tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review • Experience with Business Intelligence tools (e.g., Tableau) for reporting on key operational metrics • Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients • Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership • Bachelor’s Degree or equivalent military experience • Ability to travel up to 25% domestically to customer sites and internal business meetings • US Government DoD Active Top Secret Clearance or higher.

🏖️ Benefits

• Compensation may include restricted stock units and a bonus • Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities