Business Systems Manager

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October 21

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Panopto

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SaaS • Education • Enterprise

Panopto is an AI-powered platform designed to simplify the use of video for capturing, managing, and sharing information across organizations. It provides tools for creating, curating, and searching a library of video-based knowledge assets, making learning and training more accessible and impactful. With features like lecture capture, virtual training, and video management, Panopto serves industries such as higher education, corporate training, and more. The platform integrates AI-powered tools to enhance accessibility, engagement analytics, and knowledge discovery, supporting institutions to adapt to flexible and scalable learning and working environments.

51 - 200 employees

Founded 2007

☁️ SaaS

📚 Education

🏢 Enterprise

💰 Private Equity Round on 2021-04

📋 Description

• Lead, mentor, and develop a Salesforce Systems Administrator and other supporting team members, while also contributing hands-on to the administration of our tech stack. • Manage Salesforce integrations with our GTM tech stack, including CPQ, Docusign, Outreach, Gong, and ChurnZero. • Partner with Sales, Marketing, and Customer Experience leaders to assess, scope, and prioritize initiatives that drive revenue and operational efficiency. • Triage incoming system requests, prioritize work based on business impact—not just ticket flow. • Evaluate and optimize system architecture to reduce technical debt and enable future scale. • Create and maintain dashboards, workflows, and automations that unlock actionable insights. • Guide cross-functional project scoping, stakeholder communication, UAT testing, and adoption plans. • Track and stay current with Salesforce releases, best practices, and ecosystem innovations. • Define and document processes, data flows, and key business rules to ensure long-term system health. • Act as a key contributor in our annual planning process, ensuring business systems align with evolving priorities. • Advocate for continuous improvement and help shift the team mindset from reactive to proactive. • Manage relevant controls and procedures supporting compliance frameworks, e.g., SOC 2, ISO 27001, ISO 9001.

🎯 Requirements

• 5–7+ years of experience in Salesforce administration, business systems, sales operations, or business analysis. • 1 or more relevant Salesforce certifications (e.g., Salesforce Certified Platform Administrator, Salesforce Certified Business Analyst, Salesforce Certified CPQ Administrator) • Direct people leadership experience is a plus but not required—strong leadership potential and desire to grow as a manager are key. • Strong knowledge of Salesforce Sales Cloud (Service Cloud, APEX, and CPQ experience is a must, Salesforce CPQ a bonus). • Demonstrated ability to influence, prioritize, and make trade-offs based on business goals. • Skilled at translating complex requirements into system and process improvements. • Comfortable working in a fast-paced, high-change environment where adaptability and collaboration are critical. • Excellent communication, project management, and cross-functional stakeholder engagement skills. • Highly collaborative working style with strong attention to detail, problem solving abilities, and strong sense of ownership. • Strategic mindset with hands-on willingness—a true player-coach.

🏖️ Benefits

• Health insurance • Flexible spending accounts • Retirement savings plans • Life and disability insurance programs • Paid time off