Customer Success Manager

September 9

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Panoptyc

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Artificial Intelligence • Security • Hardware

Panoptyc is a company dedicated to combating theft in micro markets using advanced surveillance technology. They offer a combined software and hardware solution that leverages artificial intelligence to recognize suspicious behavior and alert operators, significantly reducing shrinkage amounts and saving operators time and money. With state-of-the-art cameras and intelligent software that automatically highlights suspicious incidents, Panoptyc empowers teams to efficiently address and manage theft without the hassle of reviewing endless footage. Their system makes footage accessible even when faced with network issues, offering a powerful solution for micro market theft detection.

2 - 10 employees

🤖 Artificial Intelligence

🔐 Security

🔧 Hardware

📋 Description

• Lead, mentor, and develop a team of Customer Success Managers to achieve defined KPIs and metrics • Own key performance indicators including retention rate, expansion revenue, and customer satisfaction scores • Personally manage 3-5 strategic enterprise accounts (approximately 50% of your time) • Develop data-driven account strategies to maximize client ROI and identify growth opportunities • Conduct quarterly business reviews that clearly demonstrate value and quantify success metrics • Serve as the central liaison between clients and internal teams (Product, Engineering, Sales, Implementation) • Create and track comprehensive customer health metrics that predict retention risk • Proactively identify and execute expansion opportunities through data analysis • Implement early warning systems to identify at-risk accounts before they become problematic • Champion the voice of the customer by communicating enhancement requests to product teams • Work closely with Sales on account expansion strategies and renewals

🎯 Requirements

• 4+ years of proven Customer Success experience, with 2+ years in Mid Level or Enterprise Customer Success • At least 1 year managing customer success teams and developing team members • Demonstrated ability to define, track, and achieve customer success metrics and KPIs • Exceptional analytical skills with experience using data to drive strategic decisions • Strong business acumen with the ability to understand and communicate client ROI • Excellence in problem-solving, strategic thinking, and proactive customer engagement • A keen eye for detail, please add the word "banana" somewhere in your application. • Proven track record of meeting or exceeding retention and expansion targets • Bachelor's degree in Business, Marketing, or related field • Strong communication skills and ability to work effectively in a hybrid environment • Ability to travel up to 25% of the time.

🏖️ Benefits

• Competitive compensation package: $65-$75K base salary plus performance-based incentive bonus. • Career advancement opportunities in a rapidly growing organization • Flexible work arrangement balancing office collaboration with remote work with some opportunity to travel • Be part of a mission-driven team reshaping retail security with cutting-edge AI technology