Parent Cloud
SaaS • Education
Parent Cloud is a childcare management solution designed to streamline communication and administration in childcare centers. This platform offers secure and efficient management of tasks such as communication, planning, billing, and data protection, making it easier for childcare providers to focus on caregiving rather than paperwork. By centralizing tasks, it enhances efficiency for educators, staff, and parents, providing real-time messaging, newsfeeds, and reporting capabilities. Parent Cloud is fully GDPR compliant, supports multiple languages, and operates seamlessly across various digital platforms including browsers and mobile devices. It aims to transform the childcare management landscape by bridging communication gaps and improving operational workflows for daycare centers globally.
2 - 10 employees
☁️ SaaS
📚 Education
Account Manager – Customer Success Focus
Job not on LinkedIn
2 days ago
🗣️🇫🇷 French Required
Parent Cloud
SaaS • Education
Parent Cloud is a childcare management solution designed to streamline communication and administration in childcare centers. This platform offers secure and efficient management of tasks such as communication, planning, billing, and data protection, making it easier for childcare providers to focus on caregiving rather than paperwork. By centralizing tasks, it enhances efficiency for educators, staff, and parents, providing real-time messaging, newsfeeds, and reporting capabilities. Parent Cloud is fully GDPR compliant, supports multiple languages, and operates seamlessly across various digital platforms including browsers and mobile devices. It aims to transform the childcare management landscape by bridging communication gaps and improving operational workflows for daycare centers globally.
2 - 10 employees
☁️ SaaS
📚 Education
📋 Description
• Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French. • Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively. • Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met. • Monitor account health, usage, and engagement to identify opportunities for improvement and growth. • Provide chat support to assist clients with quick inquiries and ensure timely resolutions. • Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly. • Maintain accurate and up-to-date account information in the CRM. • Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience. • Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.
🎯 Requirements
• Bachelor’s degree or equivalent experience in Account Management, Customer Success, or a related field. • 2–4 years of experience in account management or client relationship roles , preferably in SaaS or technology-based companies. • Proven experience with ticketing systems and live chat support. • Fluent in English and French (spoken and written). • Strong communication, organization, and problem-solving skills. • Proactive, customer-focused mindset with the ability to manage multiple priorities.
🏖️ Benefits
• Health insurance • Professional development
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