Manager, CSM – SMB

Job not on LinkedIn

October 22

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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ParentSquare

WebsiteLinkedInAll Job Openings

Education • SaaS • B2B

ParentSquare is a unified, AI-enhanced communication platform purpose-built for K–12 schools and districts. It centralizes mass notifications, classroom and one-to-one messaging, forms and permission slips, attendance tools, school websites, secure document delivery, payments, and analytics to streamline engagement between educators, families, and staff. The platform emphasizes two-way translation, SIS integrations, data privacy, and easy onboarding, and is delivered as a software service used by districts and schools to improve family engagement and operational workflows.

201 - 500 employees

Founded 2011

📚 Education

☁️ SaaS

🤝 B2B

📋 Description

• Recruit, coach, and mentor a high-performing team of CSMs • Design and implement a tech-enabled strategy for customer engagement • Own your team's commercial goals for upsell and cross-sell opportunities • Uphold and improve upon a 95%+ gross retention rate • Act as a player/coach managing a portfolio of influential SMB customers • Partner closely with Sales, Support, Product, and Marketing • a• Use data to measure program effectiveness, reporting on key metrics

🎯 Requirements

• 2+ years of people leadership experience • Proven track record of hiring, coaching, and developing high-performing Customer Success or Account Management teams • Demonstrated success in leading a team to meet and exceed commercial targets, including renewals, expansion quotas, and pipeline generation in a SaaS environment • Deep expertise in the SMB market • Hands-on experience building and executing scaled engagement strategies (e.g., one-to-many campaigns, digital touchpoints, office hours) • A strategic mindset with experience leveraging technology, automation, and/or AI • Strong analytical skills with the ability to translate data into actionable insights and strategic initiatives • Exceptional communication and collaboration skills

🏖️ Benefits

• Employer-paid health insurance (including dependent coverage) • An employer-matched 401K retirement savings program from day 1 • Paid Parental Leave • Stock options • Health + wellness reimbursements • Generous PTO • 15 paid holidays, including your birthday! • Tools and equipment for your home office