Customer Care Specialist

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October 2

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ShipDecarb

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eCommerce • B2B • SaaS

ShipDecarb is a technology solutions provider specializing in the E-commerce sector. They offer a range of services including development of E-commerce applications, digital marketing support, and user experience design to enhance the functionality and visual appeal of E-commerce tools. Their team-as-a-service approach caters to prominent E-commerce developers, focusing on improving business efficiency and visibility through expert technological and marketing solutions.

2 - 10 employees

Founded 2022

🛍️ eCommerce

🤝 B2B

☁️ SaaS

📋 Description

• Provide high-level, technically skilled support in the SaaS industry. • Engage worldwide with meaningful customer relationships and impactful solutions. • Provide technical guidance to customers in written English, especially about e-commerce products. • Act as a liaison between the customer and product teams, understanding and translating customer needs. • Resolve customer complaints efficiently and professionally. • Maintain accurate records of customer interactions, transactions, and feedback. • Provide feedback on the effectiveness of the customer service process. • Utilize AI-supported tools to improve customer interactions.

🎯 Requirements

• Minimum of 1-year work experience, ideally in IT or SaaS customer support. • Advanced written English proficiency for effective communication. • Flexibility and openness to change, with a willingness to adapt to new technologies and processes. • Comfortable working with AI tools and platforms to streamline support tasks. • Adaptability to work flexible hours. • Professionalism and composure with stressed or upset customers. • Strong interpersonal skills and a passion for helping others. • Proficiency in HTML and CSS is a plus. • Experience in customer-centric roles is advantageous. • Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.

🏖️ Benefits

• Bonus • Health insurance • Learning stipends • Occasional packages and gifts • Flexible working hours