Customer Success Manager – Global Remote, SaaS

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Passion.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

👥 B2C

📚 Education

SaaS • B2C • Education

Passion. io is a platform that enables creators, educators, and coaches to build and launch their own mobile apps without the need for coding. It provides a powerful app builder with features such as on-demand content, interactive courses, live streaming, goal tracking, and community engagement tools. The platform supports monetization through subscriptions, in-app purchases, and scheduling. Passion. io is designed to help creators turn their passions into profitable digital products by reducing the time and cost associated with traditional app development.

📋 Description

• Own a portfolio of high-potential creators - be their go-to partner as they launch and grow their mobile apps • Design onboarding flows that turn early excitement into real traction (and revenue!) • Track creator health using NRR, engagement metrics, and behavior signals - and act fast when things shift • Get ahead of churn by proactively spotting friction and guiding creators through roadblocks • Collaborate with Product and Marketing to bring the voice of the customer into everything we build • Optimize lifecycle playbooks and test ways to improve customer success KPIs (NPS, LTV, renewals)

🎯 Requirements

• 3+ years in a high-touch CSM or Creator Success role (SaaS, EdTech, or Creator Economy preferred) • Experience working in a startup or fast-scaling environment • Familiarity with lifecycle tools (Hubspot, Intercom, ChurnZero, etc.) and customer data platforms • Clear understanding of onboarding psychology, activation metrics, and the customer lifecycle • Ability to segment and personalize engagement across different creator journeys (DIY vs. concierge) • A mix of empathy + commercial acumen - you know when to coach, and when to close • You speak metrics fluently (NRR, health score, CSAT, NPS) and use data to drive strategy • Comfort using async tools (Loom, Notion, Slack) and documenting insights in a remote-first way • Strong project management skills - you can juggle onboarding, renewals, and creator advocacy like a pro

🏖️ Benefits

• Fully remote freedom (work from wherever) • Team retreats to meet your team IRL in places like Portugal, Croatia & Greece and beyond • Creative Autonomy where your fingerprints are all over customer happiness and retention • Real career coaching + growth sprints (you’ll never be bored) • Tech & Co-Working Budget to have access to the tools and spaces that fuel your focus • Recharge Properly by enjoying 24 vacation days + 10 "Celebration Days" for holidays that actually matter to you. • Paid Parental Leave because life > work