Technical Customer Success Manager – Creator Economy, Global Remote

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Passion.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

👥 B2C

📚 Education

SaaS • B2C • Education

Passion. io is a platform that enables creators, educators, and coaches to build and launch their own mobile apps without the need for coding. It provides a powerful app builder with features such as on-demand content, interactive courses, live streaming, goal tracking, and community engagement tools. The platform supports monetization through subscriptions, in-app purchases, and scheduling. Passion. io is designed to help creators turn their passions into profitable digital products by reducing the time and cost associated with traditional app development.

📋 Description

• You’ll manage a portfolio of ±45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm). • Troubleshooting complex platform configurations • Reviewing integrations and automation logic • Advising on backend setup to support scale • Diagnosing root causes behind feature friction • Guiding creators through technical implementation decisions • Partnering with Product on advanced use cases • Translating technical possibilities into clear action • Escalating technical blockers with structured documentation • Ensuring adoption of SDK updates or platform changes • Run technical launch-readiness reviews • Review crash logs and performance signals • Identifying recurring friction patterns across portfolios • Escalating true platform issues with clarity and context • Validate new feature releases before wider rollout • Monitor compliance updates from Apple & Google • Documenting technical best practices • Improving implementation playbooks • Supporting expansion conversations with technical credibility • Partnering cross-functionally with Product & Engineering to strengthen platform reliability

🎯 Requirements

• Spent at least 2+ years in Technical CSM, Solutions, or SaaS implementation roles • Have stories to tell and results to prove your Success Super Powers in supporting SaaS or app-based platforms • You’re confident discussing APIs, integrations, automation logic • Crafted the art of managing multiple concurrent launches • You’ve supported customers through platform configuration ↔️ translate complexity into clarity • You are structured, analytical, and calm under ambiguity • High-touch customer experience is your zone • You’re proud to say, “I have strong written documentation skills” • Your mind is trained to see patterns before they become recurring issues • You’ve worked in no-code / low-code ecosystems • You’re super comfortable with provisioning profiles, certificates, metadata • You understand backend logic even if you’re not writing production code • You say, “No Problem” confidently when required to: Support Apple App Store / Google Play submissions, Review logs or crash reports • You enjoy diagnosing systems more than reacting emotionally • You think in workflows, not just conversations • You thrive in fast-moving product startup / scale-up environments

🏖️ Benefits

• Fully remote freedom (work from wherever) • Global Gatherings - Meet the team IRL in epic locations (Croatia, Portugal, Greece… we like good views 😉) • Career Growth - Actual Career Coaching, training, and conferences on us • Autonomy with impact - your thinking directly shapes how creators build and scale • Tech Gear Budget - Because high-performance systems start with yours • Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate. • Paid Parental Leave - Because family first, always. • Join a global crew shaping the future of creator-led apps