Pathfind
Recruitment • B2B
Pathfind is a full-service, personalized talent management firm that partners with forward-thinking companies and motivated professionals to drive personnel growth. They specialize in executive search and recruitment, executive coaching and leadership development, and outplacement/career transition services, delivering experienced career coaches and comprehensive sourcing to help organizations find and develop leaders while supporting transitioning employees. Pathfind primarily serves businesses and HR leaders with tailored, client-centered talent solutions.
11 - 50 employees
Founded 2011
🎯 Recruiter
🤝 B2B
Client Engagement Director
Job not on LinkedIn
November 21
Pathfind
Recruitment • B2B
Pathfind is a full-service, personalized talent management firm that partners with forward-thinking companies and motivated professionals to drive personnel growth. They specialize in executive search and recruitment, executive coaching and leadership development, and outplacement/career transition services, delivering experienced career coaches and comprehensive sourcing to help organizations find and develop leaders while supporting transitioning employees. Pathfind primarily serves businesses and HR leaders with tailored, client-centered talent solutions.
11 - 50 employees
Founded 2011
🎯 Recruiter
🤝 B2B
📋 Description
• Leads efforts to grow existing partnerships by identifying upsell and cross-sell opportunities across active clients • Shapes proposals and renewals into compelling, insight-driven stories that align agency expertise with client goals • Oversees and leads Quarterly Business Reviews (QBRs) and annual planning sessions, translating data and insights into action • Measures client satisfaction and drives a proactive approach to retention, renewal, and expansion • Maintains awareness of account profitability and supports healthy margins through thoughtful scoping and resource planning • Ensures new clients are set up for success from day one through structured immersion sessions and onboarding processes • Partners with department leads to define success metrics and align collaboration expectations early • Builds and maintains account plans that connect client goals to agency strategy • Identifies new service opportunities (digital, data, influencer, sustainability, or AI-driven insights) • Collaborates with department heads to align agency innovations and client growth initiatives • Builds strong, multi-level relationships across client organizations—from day-to-day contacts to C-suite leaders • Mentors and develops the Client Engagement team, setting clear expectations and accountability to performance standards
🎯 Requirements
• Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent professional experience) • 8+ years in a marketing or agency environment managing multimillion-dollar client relationships • Proven success leading executive-level client conversations, renewals, and growth initiatives • Demonstrated ability to mentor, lead, and develop high-performing teams • Exceptional relationship-building and communication skills • Strategic thinker with strong commercial acumen • High emotional intelligence and ability to “read the room” • Skilled in negotiation, proposal shaping, and storytelling • Strong understanding of omnichannel marketing (digital, media, creative, print) • Financial literacy—comfortable discussing margins, scope, and profitability • Excellent collaborator across departments and leadership levels • Strong follow-through and accountability; delivers on commitments • Adaptable and resilient under pressure; maintains professionalism in challenging situations
🏖️ Benefits
• Health insurance • 401(k) matching • Generous time off (over six weeks annually) • Remote work options • Quarterly bonus and profit-sharing programs
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