Player Operations Manager

November 25

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Patrianna

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Gaming • B2C

Patrianna is an international iGaming product and technology company headquartered in Gibraltar that builds engaging web and app-based gaming products for millions of players worldwide. The remote-first team focuses on strategy, product development, product management, and technology innovation to deliver tailored iGaming experiences and scalable software solutions. Patrianna also actively recruits across product, design, technology, marketing, and operations and expresses public support for Ukraine.

51 - 200 employees

Founded 2011

🎮 Gaming

👥 B2C

📋 Description

• Manage and mentor Operations Specialists, ensuring team development and alignment with business objectives. • Oversee AV, KYC, risk management, and payment workflows to maintain efficiency and compliance with industry best practices. • Monitor transactions and risk patterns to proactively identify and prevent fraudulent activity while optimising payment success rates. • Collaborate with internal teams to refine processes, implement training programs, and drive continuous improvements in fraud detection and operational workflows. • Work closely with payment providers and key stakeholders to enhance payment processing strategies and risk mitigation efforts. • Utilise data analytics to identify trends, improve decision-making, and enhance overall team performance. • Act as a senior escalation point, ensuring swift resolution of operational challenges and implementing best practices for process automation.

🎯 Requirements

• Minimum 5 years in AV, KYC, risk management, payments, or operational management roles, with at least 2 years managing a team of specialists. • Strong understanding of payment workflows and risk mitigation strategies. • Experience in the gaming industry, particularly with USA/European accounts. • Proven ability to manage and coordinate remote teams effectively, fostering engagement, communication, and productivity across different time zones • A degree in Business, Risk Management, or a related field is preferred but not essential

🏖️ Benefits

• Competitive salary • Work from home options • Professional development opportunities • Team building activities