E-commerce Support Specialist, German Speaking

Job not on LinkedIn

October 31

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Patrique Mercier Recruitment

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Recruitment • B2B • eCommerce

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in Greece. We specialize in matching the best candidates with employers in various industries including social media, gaming, healthcare, retail, travel, automotive, financial, insurance, energy, and telecommunications. With a global reach and local expertise, our personalized service ensures that we understand the aspirations and goals of our clients and candidates, providing tailored recruitment solutions.

2 - 10 employees

Founded 2022

🎯 Recruiter

🤝 B2B

🛍️ eCommerce

📋 Description

• - Provide outstanding e-commerce support to German-speaking customers via email, chat, and phone. • - Troubleshoot and efficiently resolve customer inquiries related to orders, payments, and product information. • - Guide customers through the online shopping process and provide assistance as needed to enhance their experience. • - Document customer interactions and feedback to contribute to ongoing service improvements. • - Collaborate with team members to streamline operations and enhance customer service processes. • - Stay informed about product offerings and engage in continual training to remain knowledgeable about e-commerce trends.

🎯 Requirements

• - Fluency in German (both spoken and written) is essential. • - Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter. • - Strong customer service skills with a focus on effectively resolving issues. • - Experience in e-commerce support or relevant customer service roles is advantageous. • - Technical proficiency in navigating online platforms and troubleshooting issues. • - A self-motivated individual able to work independently in a remote environment. • - Excellent organizational skills and attention to detail. • - A positive mindset and a true passion for supporting clients to ensure their satisfaction and success.

🏖️ Benefits

• - Private Health Insurance • - Training & Development • - 2 Extra Salaries Per Year • - Fully Paid Relocation Package ( flight, transfer and 4 weeks in hotel ) • - Free Greek Lessons, discounts and other perks