Senior Client Success Manager

3 days ago

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

💵 $95k - $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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PayIt

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Government • SaaS • Fintech

PayIt is a SaaS payments and customer-experience platform that helps city, county, state, and provincial governments digitize transactions and collect revenue online. It provides resident-facing profiles and payment flows plus an admin agency experience for managing transactions, refunds, reminders, and integrations with government systems of record. PayIt supports services like utilities, DMV, property tax, courts/tickets, licensing, and outdoors permitting, emphasizes fast onboarding, PCI Level 1 and SOC 2 compliance, and transaction-based pricing to reduce operational costs and increase online adoption.

201 - 500 employees

🏛️ Government

☁️ SaaS

💳 Fintech

📋 Description

• Own the success, retention, and growth of a regionally-focused portfolio of government agency clients • Deeply understand customers’ goals, business processes, and use cases, and serve as a trusted advisor on digital government, consulting clients on how to leverage current and future PayIt solutions to improve efficiencies and modernise the citizen experience • Work with clients and our internal PayIt Resident Communications team to develop strategies that increase citizen awareness and drive usage of PayIt-powered digital services • Hold regular Executive Strategy Sessions that document successes and inform mutually defined partnership roadmaps • Own the renewal process, and strategically grow client footprint through ongoing identification and management of value-driven expansion opportunities • Collaborate with PayIt Delivery teams to ensure all service projects are aligned with client strategy, requirements and timelines • Serve as subject matter expert on the PayIt platform, and enable clients to realize the full value of available features and services • Monitor customer health indicators and proactively work with internal PayIt teams to mitigate identified risk • Act as the voice of the customer and champion feedback to internal Product teams

🎯 Requirements

• A minimum of 7 years of experience serving as a thought leader, customer advocate, and consultative partner for a portfolio of high-touch customers in a SaaS environment • GovTech, FinServ, or Marketing background is preferred • The ability to digest multiple data inputs to analyze client health, adoption, and lifetime value to inform account strategy • Experience leading strategic business reviews with senior-level stakeholders • Comfort facilitating end-user training and enablement of new technologies • Prior forecasting, renewal management and sales (expansion) experience • Proven experience managing clients through complex project lifecycles • Familiarity with Project Management and Collaboration Tools (i.e Confluence, Slack, Jira, etc.) Google G-suite and Microsoft Office • Willingness to travel up to 30 percent of the time; travel varies based on your assessment of client needs. ** Travel will be primarily focused in your regional designation with occasional visits to the Kansas City HQ.

🏖️ Benefits

• Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work. • We #payitforward with our corporate volunteer program, serving the communities where we work and live.