Customer Care Rep, SMB Merchant Servicing

October 28

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PayPal

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We're championing possibilities for all by making money fast, easy, and more enjoyable. Our hope is unlock opportunities for people in their everyday lives and empower the millions of people and businesses around the world who trust, rely, and use PayPal every day.

10,000+ employees

📋 Description

• deliver world-class customer experiences to engaged PayPal merchants • end-to-end support for merchants throughout their journey • resolve customer queries and foster long-term partnerships • answer phone calls and/or emails from customers to resolve their queries in real time • deliver on metrics for productivity and quality • track inquiries to their resolution; escalating issues when necessary • document responses and logs as required according to workflows • follow up to process tickets and transaction requests

🎯 Requirements

• At least 2 Years relevant experience in Customer Service • preferably with background in handling merchants/corporate accounts (B2B) • very strong in Account Management • technical or product support knowledge • credit fraud or credit risk knowledge • sales experience (commission-based, quota-based, up-selling, cross-selling) • marketing and business development knowledge • proven ability to handle challenging customers in a professional manner • ability to work both independently and as part of a team • problem-solving skills • adaptability to learn on the fly and multi-task • strong working knowledge of PC-based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel) • strong verbal (phone) and written (email) communication skills

🏖️ Benefits

• flexible work environment • employee shares options • health and life insurance • wellness programs