Customer Service Representative

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November 19

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PBS Radiology Business Experts

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B2B • SaaS

PBS Radiology Business Experts is a specialized practice management and revenue cycle management firm that serves radiology practices exclusively. They provide end-to-end billing and RCM services, practice consulting and strategic planning, interim and fractional leadership, administrative support (accounting/HR), payor contracting assistance, MIPS/quality reporting, business intelligence, and software solutions including implementation, optimization, and staff training to maximize reimbursement and profitability for radiology groups.

51 - 200 employees

Founded 1996

🤝 B2B

☁️ SaaS

📋 Description

• Provides effective, courteous customer service by forming a working relationship with internal and external customers through communication via email, mail or telephone. • Answers patient phone calls, resolving issues in one phone call. • Opens ARR inquiries as needed and returns phone calls once ARR is answered to resolve issues in one phone call. • Reports collection agency payments right away. • Generates correspondence to resolve customer disputes. • Documents every phone call. • Accepts and performs other work as assigned by Customer Service Lead, Customer Service Supervisor, Regional Business Manager or Executive Team.

🎯 Requirements

• High School education or associate degree or equivalent from college or technical school. • Two years of related experience or training, or equivalent combination of education and experience. • At least two years of experience working in a call center and/or customer service. • Experience in the medical billing field. • Computer operating systems experience in Windows 7 or Windows 10. • Computer software programs in Microsoft Office Suite. • Ability to type and use a 10-key accurately.

🏖️ Benefits

• 401(k) • 401(k) matching