Service Account Manager

🕒 3 days ago

🐊 Florida, Maryland, +2 more states – Remote

🐊 Florida – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Peak Technologies, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

🏭 Manufacturing

☁️ SaaS

Logistics • Manufacturing • SaaS

Peak Technologies, Inc. is a global provider of end-to-end supply chain, mobile workforce and automation solutions that modernize factories, optimize warehouses, support retail storefronts and reimagine field services and last-mile delivery. The company supplies hardware (printers, scanners, mobile computers, tablets, radios), software (Peak Analytics, asset visibility and labeling/warehouse management tools) and services (printing & labeling, managed mobility, equipment repair, project management, telecom expense management, robotics/automation integration and AI-enabled automation intelligence). Peak serves manufacturing, warehousing, retail, healthcare and transportation customers with a mix of device-as-a-service, managed services, consulting and on-site support.

📋 Description

• Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues. • Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives. • Develop and execute strategic account plans to drive revenue growth and achieve sales targets. • Identify opportunities for upselling and cross-selling additional products and services to existing clients. • Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner. • Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights. • Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats. • Proactively address any customer concerns or escalations to ensure a positive customer experience. • Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns. • Maintain accurate records of customer interactions and sales activities in the CRM system.

🎯 Requirements

• Bachelor's degree in business administration, marketing, or a related field. • Proven experience in account management, sales, or customer service. • Strong communication, negotiation, and interpersonal skills. • Ability to build and maintain strong relationships with clients and internal stakeholders. • Excellent problem-solving and decision-making abilities. • Self-motivated with a strong sense of accountability and ownership. • Proficiency in Microsoft Office suite and CRM software. • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. • Willingness to travel occasionally for client meetings and industry events. • Relevant certifications (e.g., Certified Account Manager) preferred but not required.

🏖️ Benefits

• Uncapped commissions