Customer Success Manager

🕒 August 7

🏄 California, Washington – Remote

🏄 California – Remote ☕ Washington – Remote

💵 $85k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Pearl Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $18M Series A on 2021-09

Healthcare • Healthcare Insurance • SaaS

Pearl Health is a company dedicated to transforming primary care through value-based models. Their mission is to democratize access to value in healthcare, emphasizing quality care that rewards providers for improving patient health outcomes. Pearl Health offers data-driven insights, technology solutions, and hands-on support to primary care providers, helping them improve patient outcomes, reduce costs, and enhance their practice operations. Through strategic partnerships and their innovative Pearl Platform, they empower care providers to focus on patient care while stabilizing finances and sharing in the savings generated from quality care.

📋 Description

• Own post-sale success and satisfaction for approximately 10 medium and enterprise-sized accounts • Support customer health from implementation through renewal • Help customers understand value-based care programs and use Pearl’s technology effectively • Diagnose operational inefficiencies within provider groups and facilitate process transformation • Lead executive-level business reviews and interpret performance data to influence client decisions and policy development • Deploy trainings and conduct biweekly touchpoints with platform operators and program managers • Conduct monthly to quarterly performance deep dives with senior stakeholders • Design strategic implementation frameworks and advise leadership on product integration and best practices • Lead customer engagements, business reviews, and workshops • Partner with CS Operations and Growth teams to secure renewals and drive account expansion • Re-engineer clinical and administrative workflows with provider leadership • Analyze performance data to identify cost drivers and develop referral and care-management strategies • Collaborate with Practice Transformation, Data Science, and ACO Operations teams • Develop data-backed narratives to communicate business updates and demonstrate Pearl’s value

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • 4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management • Experience in value-based care • Experience preparing and delivering presentations to clinical staff and executive leadership • Ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience • Willingness to travel up to 25% for critical in-person customer meetings • Must be based in the Pacific Time Zone (PST / Pacific Standard Time) • Direct experience working with and supporting primary care providers (nice-to-have) • Proficiency with CRM analytics, especially HubSpot, and internal dashboards (nice-to-have) • Track record of achieving account expansion or renewal targets (nice-to-have) • Understanding of the provider landscape, relevant technology vendors, and evolving priorities (nice-to-have) • Must be eligible to work in the United States without restriction • Must not require visa sponsorship now or in the future

🏖️ Benefits

• Discretionary performance bonus • Equity options • Competitive benefits package • Remote work arrangement