Business and Operations Associate

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September 13

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Catena

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HR Tech • Enterprise • Recruitment

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

2 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruiter

📋 Description

• Manage communications with candidates in the hiring pipeline, including answering questions, sending batch updates, and ensuring timely responses • Oversee onboarding: send offer letters, track signatures, coordinate start dates, provision accounts, schedule onboarding events, and ensure onboarding to-dos are completed • Serve as main contact for new guides during hiring and onboarding, fielding questions and ensuring a smooth experience • Support development and maintenance of systems and processes that streamline hiring and onboarding (applicant tracking, workflow improvements) • Assist in tracking and analyzing guide team performance, flagging issues and helping management address challenges • Take on additional operational and administrative responsibilities as needed and expand into broader operational responsibilities over time • Work closely with a cofounder and gain visibility into early-stage startup operations

🎯 Requirements

• Prior experience working in a startup or similarly fast-paced, ambiguous environment • Exceptional English communication skills (written and verbal) — friendly, professional, and prompt • Strong attention to detail and organizational skills • Self-starter mindset with initiative to identify issues and follow through • Comfortable with adaptability and flexibility to shift priorities • Tech-savvy and able to quickly learn tools like Google Suite, Slack, Notion • Problem-solving ability and proactive approach to improving processes • Strong interpersonal skills and emotional intelligence, with empathy and patience • Growth mindset — eager to learn, open to feedback, and motivated to expand responsibilities • Passion for making a positive impact on people’s lives, especially improving access to care

🏖️ Benefits

• Remote Work: Fully remote—work from anywhere • Work Schedule (description): Monday–Friday, 9:00 AM to 6:00 PM Eastern Time • Work Schedule (benefits): Monday to Friday, 9:00AM - 5:00PM EST • Generous PTO: Ample paid time off • Health Coverage: HMO coverage after 3 months • Direct Mentorship: Grow through guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Work and connect with professionals around the world • Work-Life Balance: Flexible hours that support a healthy work-life balance • Retention bonuses at 3, 6, 9, and 12 months • Community-driven benefits like an annual retreat