Customer Service & Sales Associate – Manufacturing/Distribution

Job not on LinkedIn

November 3

Apply Now

Receive Emails with Similar Jobs

Catena

WebsiteLinkedInAll Job Openings

HR Tech • Enterprise • Recruitment

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

2 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruiter

📋 Description

• Provide daily administrative and sales support to outside representatives. • Respond promptly and professionally to customer phone and email inquiries. • Maintain ongoing relationships with customers and vendors to ensure satisfaction. • Accurately process orders, including pricing, billing, and record updates. • Maintain and track customer account details and purchase history. • Prepare and manage quotes and bids in coordination with the sales team. • Conduct 50–100 outbound calls per day to generate new business and reactivate dormant accounts. • Build and maintain a strong pipeline of prospects and recurring customers. • Identify upsell opportunities and increase average order value. • Track daily activity, conversion rates, and account engagement metrics.

🎯 Requirements

• 1-3 years of experience in cold calling, telemarketing, or B2B lead generation • Bilingual (English–Spanish) fluency required • High reliability and consistent daily sales activity • Strong communication and confident phone presence • Familiarity with CRM systems and pipeline management • Experience selling physical or industrial products preferred • Comfort with high-volume calling (100+ calls/day) • Coachability and ability to meet activity-driven KPIs. • Background in manufacturing, distribution, or supply industries • Experience in account management or inside sales environments • Understanding of commission and incentive structures • Proficiency with CRM Platforms: HubSpot, Salesforce, or Zoho CRM (or similar) • Proficiency with Communication Tools: Microsoft Teams, Zoom, Slack • Proficiency with Productivity & Documentation: Google Workspace (Docs, Sheets, Gmail), Microsoft Office Suite • Experience with Telephony / Dialer Systems: Aircall, RingCentral, or equivalent • Experience with Order Processing Systems: ERP or inventory management tools (experience preferred) • Basic Data Tracking: Excel or Google Sheets for activity and KPI reporting

🏖️ Benefits

• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide