Directories Coordinator – Behavioral Health Industry

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November 20

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Catena

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HR Tech • Enterprise • Recruitment

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

2 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruiter

📋 Description

• Fully own and update profiles across major directories (Google Business, Bing, SAMHSA, Yelp, BBB, and treatment-specific portals) • Ensure all listings are complete, accurate, and consistent (images, descriptions, hours, contacts, compliance details) • Launch new listings as new locations open • Restructure the existing multi-tab directory spreadsheet into a clean master source of truth • Maintain accurate records of logins, vendor contacts, ticket statuses, and updates • Track work independently with minimal follow-up required • Serve as the point of contact for paid directory vendors • Submit required recurring data and escalate issues when needed • Monitor responsiveness and ensure resolutions for update blocks or listing problems • Support review collection strategies within platform guidelines • Follow up with center teams to improve review activity • Track responsiveness and escalate delays • Audit new directories to identify relevance and potential ranking value • Document requirements, potential costs, and visibility mechanics • Recommend strategic opportunities for directory investments

🎯 Requirements

• Deep comfort managing detailed, multi-step workflows • Strong systems-building and organization skills • Ability to work independently with minimal supervision • Strong English communication for vendor and internal coordination • High accountability and ownership mindset • Ability to navigate multiple platforms simultaneously • Must-Haves (Required) • Experience in a detail-heavy coordination or operations role • Strong spreadsheet proficiency (Google Sheets or Excel) • Proven ability to manage many moving parts without dropping tasks • Excellent written communication • Self-managed, proactive work style • Nice-to-Haves (Preferred) • Experience managing online listings/directories (Google Business, Bing Places, SAMHSA, Yelp, BBB) • Experience in healthcare, behavioral health, or multi-location businesses • Vendor management experience • Familiarity with directory compliance surveys • Tools Proficiency • Must-Haves (Required) • Google Sheets / Excel • Directory platforms (Google Business, Bing Places, SAMHSA, Yelp, BBB) • Email • Nice-to-Haves (Preferred) • Internal marketing reporting tools

🏖️ Benefits

• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Generous PTO: In accordance with company policy • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide • Work-Life Balance: Flexible hours that support a healthy balance • Our Recruitment Process • Application • Screening • Skills Assessment • Top-grading Interview • Client Interview • Job Offer • Client Onboarding • Ready to Join Us? If you’re passionate about patient care and thrive in fast-paced, mission-driven environments, this role is for you. Apply now to join a healthcare team making a lasting impact on the lives of migraine patients.