Operations Assistant – Education Programs, Seasonal Operations

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November 18

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Catena

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HR Tech • Enterprise • Recruitment

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

2 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruiter

📋 Description

• Manage calendars, meetings, travel arrangements, and expense reporting for operations leadership. • Prepare agendas, capture meeting minutes, and track follow-up actions. • Maintain confidential personnel and operational documents. • Draft correspondence, manage email workflows, and coordinate internal/external communications. • Organize cross-department meetings, schedule video conferences, and prepare planning materials. • Support the Operations Project Manager with timeline tracking, milestones, and reporting. • Maintain project documentation and ensure accessibility for all stakeholders. • Create and update SOPs, process documents, and operational resources. • Coordinate document revisions, approval workflows, and policy updates. • Monitor deadlines, identify risks, and prevent scheduling or resource conflicts. • Maintain operational databases and CRM platforms. • Manage rosters, staff lists, vendor contacts, and other datasets. • Coordinate system updates, resolve user issues, and manage access. • Generate operational performance reports and tracking metrics. • Support new system implementations, including testing and training. • Serve as the first point of contact during summer program operations. • Manage incoming communications, log support tickets, and track resolutions. • Coordinate logistics: supply orders, equipment, shipping, and inventory. • Maintain emergency response documentation and escalation protocols. • Process site documentation including incident reports, timesheets, and daily updates.

🎯 Requirements

• 5–7+ years of experience in Customer Success, Customer Support, or similar roles. • Proven experience implementing or managing customer engagement platforms. • Excellent written and verbal communication skills (English). • Strong project management and organizational skills. • Ability to produce high-quality help documentation and video tutorials. • Comfort with modern tooling (Google Workspace, Slack, Loom, Linear, etc.) • Nice-to-Have: Experience in product marketing or customer education. • SaaS, tech startup, or real estate/homebuilding industry background. • Familiarity with customer success metrics and best practices. • Familiarity with billing systems, CRMs, or ticketing automation tools. • Strong research and reporting skills.

🏖️ Benefits

• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide