Pearl West
11 - 50 employees
🛍️ eCommerce
🤝 B2B
🛒 Retail
eCommerce • B2B • Retail
Pearl West is a company that specializes in acquiring and growing Amazon businesses. They provide a straightforward process for sellers to sell their businesses in less than 30 days, and they focus on optimizing profits post-acquisition. Pearl West employs a personalized approach to each sale, ensuring that sellers receive fair valuations and transparent communication throughout the process. Their expertise includes optimizing supply chains, improving product listings, and leveraging market strategies to exponentially grow acquired brands on Amazon.
Retention Manager
🕒 May 7
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Pearl West
11 - 50 employees
🛍️ eCommerce
🤝 B2B
🛒 Retail
eCommerce • B2B • Retail
Pearl West is a company that specializes in acquiring and growing Amazon businesses. They provide a straightforward process for sellers to sell their businesses in less than 30 days, and they focus on optimizing profits post-acquisition. Pearl West employs a personalized approach to each sale, ensuring that sellers receive fair valuations and transparent communication throughout the process. Their expertise includes optimizing supply chains, improving product listings, and leveraging market strategies to exponentially grow acquired brands on Amazon.
📋 Description
• Develop end-to-end retention and lifecycle strategies across email, SMS, and on-site experiences — from first purchase through subscription, churn, and winback • Build and optimize high-impact flows in Klaviyo: onboarding, education, replenishment, subscription reminders, dunning, winback, review/UGC, and cross-sell • Drive subscription retention across our Loop + Shopify stack — running experiments to reduce both voluntary and involuntary churn • Design, test, and iterate cancel-diversion experiences focused on pet outcomes and long-term value — pause offers, plan adjustments, education — not just discounting • Partner with CX to build retention-focused scripts, macros, and playbooks so every support conversation protects LTV while doing right by the pet parent • Own retention reporting: cohort retention, LTV, rebill rate, churn rate, and subscription health dashboards — and use data to prioritize what to test next • Run structured A/B tests on offers, messaging, timing, and channel mix; synthesize learnings into clear, repeatable playbooks • Collaborate with Acquisition, Product, and CX to improve the full customer journey — from ad promise through to unboxing, education, and long-term engagement • Use surveys, reviews, and qualitative feedback to understand why customers stay, downgrade, or cancel — and translate that into lifecycle strategy and product feedback
🎯 Requirements
• 3–7+ years in lifecycle, CRM, or retention marketing — ideally in DTC / e-commerce and/or subscription • Subscription retention experience is essential — you think in rebill rate, LTV, and cancellation rate, not opens and clicks • Hands-on with email/SMS lifecycle platforms (Klaviyo, Iterable, or Braze) and subscription tools (Loop, Recharge, or similar) • Proven track record improving retention metrics — LTV, churn, rebill rate, repeat purchase rate — through structured testing and segmentation • Strong analytical skills: comfortable with cohort reports, funnel and retention dashboards, and translating data into action without a dedicated analyst • Excellent copy instincts and customer empathy — warm, clear communicator who leads with product outcomes, not just discounts • Eye for detail — small team means you're your own QA; emails need to go out right the first time • Comfortable working cross-functionally with CX, Marketing, Product, Ops, and Finance in a fast-moving environment
🏖️ Benefits
• Competitive salary • Equity upside • Flexible work arrangements • Wellness perks • Annual team retreats • Learning budgets
Apply Now
