Client Strategy Lead

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July 13

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Pearmill

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B2B • eCommerce • Marketing

Pearmill is a performance marketing agency that focuses on delivering data-driven insights and creative solutions to help clients achieve exponential growth. With a team of experts in paid social and search marketing, Pearmill specializes in optimizing advertising strategies through robust analytics and innovative creative processes. They have a proven track record of managing significant ad spend across multiple platforms, consistently helping clients maximize their return on ad spend (ROAS) and improve overall marketing performance.

11 - 50 employees

Founded 2018

🤝 B2B

🛍️ eCommerce

📋 Description

• We’re looking for a Client Strategy Lead to play a pivotal role in owning client relationships, driving integrated strategy across disciplines (creative, media, CRO), and championing business growth for our clients - and for Pearmill. • You’ll be the connective tissue between our internal teams and our clients - ensuring we’re not only meeting expectations, but identifying new opportunities, surfacing risks early, and creating long-term impact. • This role is not channel- or craft-specific. You won’t be expected to write copy or optimize bids - but you will be expected to understand the dynamics of each and bring the pieces together into a single, compelling strategy. • This role reports into our CEO (for now), but is expected to grow into a leadership path within our client services org as we scale. • Own the client relationship end-to-end, building trust and delivering strategic value across creative, media, and CRO. • Lead the strategic vision across all disciplines for your accounts - ensuring we’re driving measurable outcomes, not just completing tasks. • Synthesize input from craft teams (e.g. Paid Social, Creative, Search, CRO) into a cohesive client-facing strategy. • Facilitate QBRs and strategic check-ins with clients - bringing thought-starters, insights, and cross-functional POVs to the table. • Identify risks and opportunities early - whether it’s signs of churn or whitespace for upsell - and work with internal partners to act on them. • Drive internal alignment across media, creative, and CRO so that the whole team is rowing in the same direction. • Be a retention engine. You are the heartbeat of the account - ensuring we’re meeting goals, exceeding expectations, and expanding the relationship over time. • Lead or co-lead new client pitches translating agency capabilities into tailored proposals that win new business. • Maintain awareness of industry dynamics and emerging trends, providing forward-thinking insights to both clients and internal teams.

🎯 Requirements

• You have 6**+ years of experience** in performance marketing, strategy, client services, or integrated account management. • You’re a business systems thinker who can zoom out and connect the dots - across data, creative, and human dynamics. • You've demonstrated success in growing client relationships and expanding scope beyond initial engagements. • You're a confident, consultative communicator who can be respectfully confrontational when needed to drive better outcomes. • You’re proactive, curious, and solutions-oriented - you don’t just flag problems, you propose next steps. • You have experience managing integrated marketing strategies across multiple channels (paid search, paid social, etc.). • You can translate ambiguity into action - bringing structure, clarity, and momentum to a situation.

🏖️ Benefits

• Competitive salary with bonus structure tied to client satisfaction, retention, and growth • 99% coverage for health, dental, and vision • Distributed, remote, and global culture • Unlimited vacation with 3-weeks required vacation • Unlimited mental health or physical health leave • Remote work budget to make it easier to work from wherever you feel most productive! • Monthly physical activity budget to get your body moving • 16 weeks of fully paid parental leave • Stipend for laptop and other home office equipment • Annual indoor plant budget • Annual company-wide retreat • Yearly stipend for books, seminars, courses, and coaches • Matching for charitable donations • Clear career progression path toward senior client leadership roles