Consultant, Customer Success

November 17

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

People.ai

WebsiteLinkedInAll Job Openings

Artificial Intelligence • SaaS • B2B

People. ai is a company that revolutionizes revenue strategies using artificial intelligence (AI). They offer a comprehensive solution, SalesAI, which integrates generative AI to automate tasks, assess account health, and provide coaching recommendations. Their platform enhances customer relationship management (CRM) through automated data capture and analysis, making sales processes more efficient. People. ai serves industries such as high tech, life sciences, and telecommunications, aiming to optimize go-to-market (GTM) strategies and improve revenue outcomes for sales, revenue operations, enablement, and marketing teams.

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

📋 Description

• Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts • Lead discovery processes to understand customer needs and align project configurations accordingly. • Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding. • Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams • Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language. • Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments. • Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies • Identify and influence expansion opportunities by integrating insights into the future of the customer journey. • Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap • Always represent the People.ai brand and help grow the team and hire great talent

🎯 Requirements

• 3+ years of relevant work experience • Experience working in a SaaS software company is preferred • Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc. is preferred • Basic proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred • Experience delivering consultative engagements at a consultancy is a plus • Comfortable working in high-velocity environments and dealing with ambiguity • Ability to manage horizontally and vertically across internal and customer organizations • Ability to build and cultivate relationships across business and technical stakeholders • Experience navigating vast organizations across multiple stakeholders cross-functionally

🏖️ Benefits

• Regular employees may be eligible for commissions or bonus programs (target included in OTE) • equity, and benefits.