Senior Director, Solutions & Professional Services

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November 12

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People.ai

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Artificial Intelligence • SaaS • B2B

People. ai is a company that revolutionizes revenue strategies using artificial intelligence (AI). They offer a comprehensive solution, SalesAI, which integrates generative AI to automate tasks, assess account health, and provide coaching recommendations. Their platform enhances customer relationship management (CRM) through automated data capture and analysis, making sales processes more efficient. People. ai serves industries such as high tech, life sciences, and telecommunications, aiming to optimize go-to-market (GTM) strategies and improve revenue outcomes for sales, revenue operations, enablement, and marketing teams.

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

📋 Description

• Build and lead a high-performing Solutions & Professional Services organization, including implementation, solution architecture, and project management functions. • Define, optimize, and scale delivery methodologies that ensure predictable, high-quality enterprise implementations aligned to customer outcomes. • Partner cross-functionally with Sales, Customer Success, Product, and Engineering to influence roadmap, improve scoping accuracy, and ensure seamless handoffs across the customer lifecycle. • Drive operational rigor through metrics, forecasting, resource planning, governance models, and continuous improvement initiatives. • Establish clear frameworks for value realization, ensuring customers achieve measurable business impact and accelerated time-to-value post-implementation. • Oversee complex, strategic customer engagements and serve as escalation point for enterprise programs and critical deployments. • Innovate and expand service offerings, including packaged services, advisory programs, and repeatable delivery frameworks. • Coach, mentor, and develop team members to support growth, retention, and a culture of excellence, accountability, and innovation.

🎯 Requirements

• 10+ years of experience in Professional Services, Solutions Architecture, Delivery, Management Consulting, or related enterprise customer-facing roles. • 5+ years leading and scaling a high-performing services or solutions organization within an enterprise SaaS company. • Proven track record delivering complex, multi-workstream SaaS implementations within large enterprise environments. • Deep knowledge of CRM, RevOps, GTM systems, and enterprise technology ecosystems; strong understanding of Sales, Marketing, and Customer Success processes. • Demonstrated ability to build scalable methodologies, operational frameworks, and delivery processes that improve predictability and customer outcomes. • Exceptional communication and executive presence with experience influencing senior stakeholders, managing risk, and driving alignment across teams. • Strong analytical and operational mindset with experience in forecasting, resourcing, and KPI management. • Passion for developing talent, building culture, and fostering collaboration across cross-functional teams.

🏖️ Benefits

• Regular employees may be eligible for commissions or bonus programs (target included in OTE) • Equity • Benefits packages that may include health insurance