Customer Success Manager – I

🕒 June 25

🇺🇸 United States – Remote

💵 $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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People Data Labs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📣 Marketing

🔌 API

Consulting • Marketing • API

People Data Labs is a data infrastructure company that provides large-scale person and company datasets via developer-friendly APIs and data enrichment services. Their platform offers identity resolution, contact and firmographic enrichment, and data delivery tools used by sales, marketing, recruiting, and risk teams. They sell primarily to businesses through a SaaS/API model and emphasize data quality, coverage, and privacy/compliance capabilities.

📋 Description

• Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes • Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal • Negotiate and close customer contract renewals • Work jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possible • Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion • Develop trusted advisor relationships with each of your customers through your knowledge of their goals with data • Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes

🎯 Requirements

• You are excited to be at a startup • You see yourself as the CEO of your book of business • You immerse yourself in the customer’s world • You are interested in how people use data to innovate • You leverage a consultative approach with your customers • You are an excellent storyteller • You’ve directly negotiated and closed renewals • You’ve supported a technical product or an API product • You’ve been a CSM for 1-2+ years

🏖️ Benefits

• Stock options • Competitive salaries • Unlimited paid time off • Medical, dental, & vision insurance • Health, fitness, and office stipends • The permanent ability to work wherever and however you want