Customer Experience Assistant – French Speaking

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November 4

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PeopleCert

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Education • SaaS • B2B

PeopleCert is a global leader in business and IT certifications, providing professional qualifications to individuals and organizations. The company offers a wide range of certification programs, including ITIL, PRINCE2, DevOps, and LanguageCert, aimed at advancing careers in areas such as IT service management, project management, software development, and language proficiency. PeopleCert supports continuous professional development through eLearning, virtual, and in-person training solutions, and membership resources for career advancement. With a focus on helping professionals validate their skills and align with business goals, PeopleCert sets the standard in professional certification and training services.

501 - 1000 employees

Founded 2000

📚 Education

☁️ SaaS

🤝 B2B

📋 Description

• Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone. • Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process. • Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms. • Enforce exam rules and protocols to maintain the integrity of the certification process. • Handle any technical or procedural issues that may arise during exams. • Execute administrative tasks related to exam registrations, scheduling, and result processing. • Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards. • Collaborate with cross-functional teams to streamline processes and improve operational efficiency. • Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results. • Carry out any reasonably allocated duties and tasks relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones. • Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times

🎯 Requirements

• Bachelor’s degree any discipline will be an asset • Previous experience in similar position/ function will be considered as an asset • Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage • Passionate with Customer Satisfaction • Excellent command of the English & French language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). • Advanced computer literacy is required. ECDL Advance level certification would be considered a plus. • Excellent interpersonal, verbal, and written communication skills. • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment • Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).

🏖️ Benefits

• Monthly Bonus upon Performance 💳 • Work in an international, dynamic and fun atmosphere • Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 • Complimentary coffee and tea in all our premises ☕ • Huge learning experience in using best practices and global environment • Constant personal and professional development 🥇