Client Success Manager

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July 24

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PeopleGrove

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Education • Enterprise • Productivity

PeopleGrove is a company dedicated to transforming higher education by enhancing campus initiatives that support student and alumni success. Offering a range of solutions for universities, PeopleGrove focuses on increasing enrollment, retention, and graduation rates by engaging students and alumni through experiential learning, career services, and industry partnerships. The platform facilitates project-based learning by connecting universities with corporations and aims to redefine major and career selection through PathwayU. With over 20 million users from more than 650 institutions, PeopleGrove has become a trusted partner for higher education, helping schools connect with their communities, enhance alumni engagement, and drive philanthropic outcomes.

51 - 200 employees

Founded 2015

📚 Education

🏢 Enterprise

⚡ Productivity

💰 Private Equity Round on 2022-05

📋 Description

• Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy • Bridge implementation to launch by configuring platforms and training users • Lead regular client meetings and health reviews • Respond to client inquiries with enthusiasm and precision, exceeding SLAs • Capture insights and feedback to support product enhancements • Represent our brand at conferences, campus visits, and webinars • Cultivate client champions for case studies and community engagement • Maintain meticulous records in Salesforce and Vitally • Embrace coaching and continuously deepen your product and industry knowledge • Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption • Proactively identify churn risk, and produce and execute success plans

🎯 Requirements

• 2+ years of experience in customer success or service within B2B SaaS • Tech-savvy and quick to master new platforms • Clear communicator who loves solving problems creatively • Professional, empathetic, and detail-oriented • Adaptable and energized by change • Familiarity with CORE ELMS or CORE CompMS (a plus) • Experience in healthcare, tech, or higher ed (bonus!) • Project management skills and CRM experience (extra points!) • Bachelor’s degree required

🏖️ Benefits

• Competitive salary + annual bonus • Flexible PTO and hybrid/remote work options • Full medical, dental, and vision coverage • 401K with generous company match + financial planning • Company-paid life and disability insurance • Collaborative and purpose-driven culture