Software Implementation Consultant

November 7

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🎰 Nevada – Remote

Although this job is listed in Nevada, this company may be open to hiring remote in other states.

💵 $70k - $75k / year

⏰ Full Time

🟢 Junior

💻 Solutions Engineer

🚫👨‍🎓 No degree required

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PerfectServe

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Healthcare Insurance • SaaS

PerfectServe is a healthcare technology company that specializes in clinical communication and collaboration solutions. The company provides tools to improve communication between healthcare professionals, streamline clinical workflows, and enhance patient engagement. Its products include medical answering services, provider scheduling, and a healthcare operator console, all designed to ensure effective and secure communication across care settings. PerfectServe aims to reduce administrative burdens and support provider wellness while maintaining compliance with industry regulations. Trusted by over 30,000 healthcare organizations, PerfectServe integrates with existing healthcare systems to optimize provider scheduling, improve patient and family communication, and enable virtual care.

201 - 500 employees

Founded 2003

⚕️ Healthcare Insurance

☁️ SaaS

💰 Private Equity Round on 2018-05

📋 Description

• Develop and maintain product expertise and a deep understanding of our clients and their workflows • Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows • Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps • Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices • Identify, develop, and share best practices that enable clients to achieve their business goals and objectives • Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization • Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs

🎯 Requirements

• Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients • Troubleshooting, analytical, and problem solving skills • Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships • Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change • Strong work ethic • 1+ years experience in a software implementation role • Bonus: experience with SQL or other relational databases

🏖️ Benefits

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities