Engagement Manager

April 25

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Performance Development Group

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Since 2002, Performance Development Group (PDG) has been helping the world's leading life science organizations reach new heights in sales performance. PDG is laser-focused on driving measurable results for business execution, sales transformation, leadership development, onboarding, employee engagement, and change management.

51 - 200 employees

📋 Description

• PDG’s Contract Engagement Manager serves as the lead of each client project beginning during the sales process and throughout the life of each engagement. The Contract Engagement Manager’s goal is to maximize client satisfaction through superior project management and ensure that our client needs are exceeded. • The Contract Engagement Manager is accountable for: Leading the full lifecycle of a client engagement: Partners with the sales team early in the sales process for each engagement and leads the work and resources through the life of the engagement to program closeout. • Fostering client relationships: Partners with clients to confirm and achieve desired service levels and expectations. Monitors client satisfaction with PDG engagements and builds rapport to establish trusting relationships. • Managing resources: Coordinates and manages client specific onboarding; coaches and manages performance; ensures quality and monitors satisfaction throughout the engagement. Leads the resources for each engagement, ensuring that resources feel valued, supported, and connected to PDG. • Planning for and managing the work: Creates project plans, schedules, distributes and manages the work, monitors risk and creates mitigation strategies, seeks continuous improvement opportunities. Ensures targeted utilization and profit margin(s). • Managing budgets: Monitors and reports burn rates to the client, manages the engagement budget and discusses with the client, tracks contracts/SOWs and contractor work orders, and prepares forecasts and reporting as needed. • Leveraging best practices: Ensures that all team members apply PDG’s proven processes to drive quality, efficiency, and customer satisfaction. • Driving Growth: Works to strengthen client relationships, to ensure client satisfaction, and partners with business development to identify new business opportunities.

🎯 Requirements

• Experience working in the life sciences industries (pharma, biotech, or medical device) industries and/or experience designing sales performance solutions is required • A Bachelor’s degree in a Business, Education Learning and Development major • Minimum of 5 years of learning project management or account management experience • Outstanding written and verbal communication skills • Experience with Smartsheet, Microsoft Project, or other project management tools • Project Management Professional (PMP) Certification is a plus

🏖️ Benefits

• Variety is the spice of life: PDG’s wide variety of learning projects gives you the opportunity to be a part of the design and development of award-winning programs that help to move the needle on employee performance while enhancing your experience and skills • Focus on what you do so well: We have a superstar team of salespeople who work with some of the most exciting companies in the world. We handle all the business development, scoping, and proposal writing so you can focus on doing what you enjoy doing the most. • The devil is in the details: We contract with the clients and handle all the logistics, absorbing the risk so you don’t have to worry about a thing. We also provide a wide array of tools and templates to make gigs easier for you while you work with us. Our team will make sure that you are set up for success with our thorough onboarding program and consultant toolkit. • We show you the money!!: PDG pays a generous hourly rate, and your invoices are paid on time regardless of when our clients pay us. • We are just nice: When we ask our professional consultants what they like best about working with PDG, we always hear that our team is super friendly, and we treat our consultants like part of the family which they don’t find in their other clients.