Customer Service Engineer

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PerkinElmer

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Science • Pharmaceuticals • Healthcare Insurance

PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.

5001 - 10000 employees

Founded 1938

🔬 Science

💊 Pharmaceuticals

⚕️ Healthcare Insurance

📋 Description

• Performs field service as advised by the call dispatch staff/system in conjunction with the Regional Team Leader, carrying out repairs, preventative maintenance, qualifications, and installation including validation of instrumentation and their accessories • Provide onsite user training on defined product groups • Organizing routine maintenance allocated monthly • At the request of the Service Manager, performs service on behalf of PerkinElmer overseas offices, to the standard expected at sites of overseas customers • Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types • Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System • Align personal working practices with the department’s performance targets • Actively demonstrate compliance with all team targets • Maintains personal service spares issued and inventory records to the highest standard • Ensures all anomalies are quickly and effectively reported and resolved • Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified • Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis or as required • May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture • Able to promote/sell instruments and service products including consumables and service contracts

🎯 Requirements

• HND or equivalent in Electronic Engineering, Science, Biotechnology or similar discipline • Full Driving License • 5 years experience in a Scientific or Customer Service Environment • Experience of working in GMP environments preferred • Understanding of analytical techniques, applications and instrumentation a benefit

🏖️ Benefits

• Full product training • Experience working in GMP environments will also be of benefit