Customer Success Specialist

October 22

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Pet Media Group (PMG)

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Marketplace • B2C • eCommerce

Pet Media Group (PMG) is a leading operator of online marketplaces for pets and related goods and services. The company focuses on providing trusted platforms for pet owners to find and rehome animals, ensuring trust, safety, and convenience. PMG includes well-known brands such as Hästnet, Pets4Homes, AnnunciAnimali, PuppyPlaats, and MundoAnimalia, all of which aim to make the pet adoption process as smooth and reliable as possible. Backed by prominent European investors, PMG is dedicated to revolutionizing the pet industry through digitalization and technology, helping millions of animals find loving homes.

51 - 200 employees

🏪 Marketplace

👥 B2C

🛍️ eCommerce

💰 $12M Series A on 2019-07

📋 Description

• Build and maintain strong relationships with professional breeders on AnnunciAnimali. • Provide tailored guidance on how to list, promote, and manage ads effectively. • Proactively reach out via phone and email to ensure breeders’ satisfaction and success. • Identify opportunities to improve breeder engagement and retention. • Collaborate with marketing to design and run outreach or education campaigns. • Use data and feedback to improve processes and communication. • Help strengthen the breeder community through trust-building and transparent communication. • Contribute to initiatives that elevate responsible breeding standards and platform reputation. • Work closely with PMG’s broader Customer Success and Operations teams across Europe. • Share insights from Italian breeders to improve tools, campaigns, and features across Pet Media Group marketplaces.

🎯 Requirements

• Experience in customer success, sales, or community management (marketplace or startup a plus). • Excellent communication skills—comfortable with direct phone outreach and empathetic problem-solving. • Data-driven mindset with ability to track and optimize engagement performance. • Fluent in Italian and comfortable working in English (Pet Media Group is an international group). • Hands-on attitude—someone who enjoys taking ownership, learning fast, and helping others succeed. • Bonus Points Familiarity with CRM tools like Customer.io , HubSpot , or similar. • Passion for animals or the pet industry. • Experience working in a fast-paced or high-growth digital environment.

🏖️ Benefits

• Work that matters 🐾 Opportunity to directly impact strategy to help more than 10 million people each month to find the animal of their dreams. • Flexible working hours 🕐 At PMG we are confident in each others’ ability to be masters of their own time while producing a great output. • Headquarter in center of Stockholm 🏢 Work in the center of Stockholm, close to great restaurants, parks and shops. • Opportunity to grow 🚀 Be part of an ambitious, high-performing team with people from diverse backgrounds. • Solid backing 💰 Strong backing by some of Europe’s leading investors (e.g. Verdane and Otiva) who are early investors in leading companies such as Klarna, NA-KD, Apotea and Desenio.