Global Onboarding Domain Manager

Job not on LinkedIn

🔥 2 minutes ago

🌐 Canada, United States, +3 more countries – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote 🇮🇪 Ireland – Remote 🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🚀 Onboarding Specialist

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Phorest Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $12M Debt Financing - Phorest on 2022-03

Consulting • Marketing • Healthcare

Phorest Software is a software company that builds and delivers a cloud-based platform to support salons and businesses in the beauty industry. Founded in 2002, Phorest provides salon management tools including bookings, payments (PhorestPay), client management, marketing and analytics, serving thousands of salon customers globally while emphasizing community, sustainability and employee culture. The company operates as a B2B SaaS provider with a distributed, growth-focused workforce of 400+ employees.

📋 Description

• Own the health, performance, and future evolution of Phorest’s global onboarding experience • Ensure consistent, efficient, and value-driven onboarding journeys across regions • Identify opportunities to improve customer outcomes, operational efficiency, and commercial performance through data, customer insights, trend analysis, and strategic initiatives • Lead the four core onboarding pillars: measure performance, understand root causes and trends, improve adoption and time-to-value, and influence the future onboarding experience • Design, improve, and standardise onboarding processes across regions • Create scalable workflows, frameworks, documentation, and governance models • Own and optimise the onboarding tooling stack and partner with Operations, Product, Data, and Engineering to enhance systems and automate workflows • Lead, coach, and develop a high-performing team • Collaborate across Onboarding, Customer Success, Sales, Product, Operations, Data, and Enablement • Advocate for regional needs, align initiatives with global strategies, support Premium and Enterprise paths, and ensure a seamless customer journey • Define and track KPIs, build business cases, and run Domain Business Reviews • Use data-driven insights to reduce customer effort, accelerate live dates, increase CSAT, and drive feature activation • Influence the product roadmap and create scalable global processes

🎯 Requirements

• 8+ years of experience in onboarding, customer operations, or customer success programmes within a SaaS environment • 3+ years of proven people leadership experience • Track record of developing and coaching high-performing teams • Strong strategic and operational thinking • Ability to balance framework creation with hands-on execution • Data-driven mindset with strong analytical and problem-solving capabilities • Experience using customer and operational data to identify trends and drive measurable results • Excellent stakeholder management and communication skills • Track record of influencing Product, Sales, Customer Success, and Operations teams without direct authority • Experience driving operational excellence, process optimisation, and continuous improvement across complex global environments • Strong commercial awareness • Deep understanding of SaaS customer lifecycle metrics, including CSAT, churn, time to value, and feature activation • Confidence with executive presentations and structured business reviews • High level of ownership and accountability • Collaborative growth mindset focused on supporting and developing teams

🏖️ Benefits

• Flexible work arrangements • Opportunities for skill enhancement and career advancement • Opportunities to attend industry events like ShipitCon • Collaborative, diverse, and inclusive team environment • Learning and growth opportunities • Mentorship and continuous learning • Personal and professional growth support