Implementation Specialist

Job not on LinkedIn

November 4

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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PickTrace

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Agriculture • HR Tech • SaaS

<PickTrace> is the only all-in-one labor management suite for agriculture that helps employers hire, track, and pay seasonal and permanent farm workers while staying compliant. The platform provides onboarding tools (I-9, W-4, bulk imports), real-time time & productivity tracking for payroll compliance and labor cost analysis, and pay solutions including a branded PayCard. PickTrace is mobile-first, customer-focused software used by agricultural employers to streamline labor management, payroll integration, and regulatory compliance.

51 - 200 employees

Founded 2014

🌾 Agriculture

👥 HR Tech

☁️ SaaS

📋 Description

• Provide onsite support and assist to ensure clients are effectively adopting our software • Collaborate directly with Field users in building greater comfort with our application • Lead in-person training sessions to uplevel PickTrace users • Build relationships with our clients and establish yourself as a trusted point of contact for questions, concerns, and feedback • Document and share learnings and feedback from clients and users across the business • Collaborate cross-functionally with Support, Implementations, Customer Success, Product and our Engineering teams to solve our customers’ needs, better understand users, and incorporate learnings into the product and proposed Field processes • Contribute to the vision and process for onboarding and support success.

🎯 Requirements

• Must be bilingual in English and Spanish • Willingness to be onsite with our customers 80%+ of the time • Agricultural experience and/or knowledge strongly preferred • You have a Customer-service orientation and a genuine desire to drive successful outcomes within the agricultural sector • An exceptional communicator who can clearly diagnose and articulate problems and solutions even when operating under uncertainty • A dynamic team-player who can work effectively within a small, nimble, and collaborative team • An effective trainer who can tailor communication styles and training approaches for users with varying degrees of technical acumen on how to use PickTrace technology in the field • Comfortable working in a dynamic and fast-paced environment