Client Success Manager

Job not on LinkedIn

🕒 January 10

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Pillr Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Pillr Health is a leading provider of innovative solutions designed to optimize and streamline pharmacy operations. With a strong emphasis on enhancing efficiency, reducing costs, and improving patient outcomes, particularly within the 340B program, Pillr Health delivers scalable, user-friendly technology and expert consulting to healthcare providers and pharmacies. The company is committed to high standards of data security and compliance, making it a trusted partner in pharmacy administration and management.

📋 Description

• Develop deep relationships with client stakeholders to understand and execute the program objectives. • Provide the necessary training and support to optimize the utilization of the product and its features to deliver the best program outcome. • Conduct a regular cadence with clients to assess satisfaction levels, address concerns and escalate issues as needed. • Coordinate opportunities for account expansion in conjunction with the Senior Directors, to ensure long-term partnerships. • Analyze client reports and invoices to ensure optimal program outcomes. • Proactively identify issues or concerns and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences. • Perform additional duties and special projects as assigned.

🎯 Requirements

• Bachelor’s degree in business, Information Systems, or a related field • 3+ years of experience in client relationship management, account strategy, or client management in a software delivery model. • Proven ability to manage enterprise clients and deliver business outcomes through technology. • Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals. • Excellent communication and client engagement skills. • Experience with CRM and analytics tools (e.g., Salesforce).

🏖️ Benefits

• Health insurance • Flexible Spending Account (FSA) • Dental and vision insurance • 401(k) retirement plan • Paid time off