Senior Manager, DevOps

🕒 June 24

🇺🇸 United States – Remote

💵 $155k - $185k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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Pindrop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Pindrop is a leader in voice authentication and fraud detection, offering innovative solutions to enhance the security of voice communications. The company uses advanced technologies such as liveness detection, behavioral analysis, and voice biometrics to combat threats like deepfakes and spoofing in various sectors including banking, finance, insurance, and retail. Pindrop integrates with platforms like Five9 to provide multifactor authentication, ensuring both the protection of sensitive information and a seamless user experience. With a focus on securing call centers and smart devices, Pindrop helps businesses prevent fraud and improve customer interactions by leveraging cutting-edge audio, voice, and AI technologies. Their solutions are trusted by some of the largest financial institutions and insurance companies around the world.

📋 Description

• Own the DevOps roadmap across CI/CD, infrastructure automation, release workflows, and environment management with a clear focus on engineering velocity, reliability, and operational efficiency. • Lead the DevOps team while partnering closely with Engineering, SRE, Platform, and Product teams to remove production bottlenecks and raise automation standards across the organization. • Cultivate resilient multi-cloud practices across AWS and GCP, driving infrastructure as code (IaC), Kubernetes-based delivery, and modern operational tooling. • Strengthen observability, uptime discipline, and incident response while leading cloud cost and capacity optimization efforts as our platform scales. • Cultivate team capabilities, manage project plans, and build a high-accountability engineering culture that scales fluidly with company needs. • Evaluate and implement AI powered DevOps tools to improve deployment, monitoring, and incident response processes. • Leverage AI and machine learning solutions for predictive analytics, anomaly detection, capacity planning, and root-cause analysis. • Establish governance, security, and compliance standards for AI enabled infrastructure and operations. • Monitor emerging AI technologies and identify opportunities to improve operational efficiency and reduce manual effort.

🎯 Requirements

• 6+ years of experience leading teams in DevOps, cloud operations, or platform engineering, with direct accountability for performance and delivery. • A strong background operating large-scale SaaS platforms utilizing AWS/GCP, Kubernetes, CI/CD pipelines, and distributed systems. • Practical experience with infrastructure as code (e.g., Terraform, Ansible), scripting (Python or Go), observability platforms, and incident management. • Hands-on experience with AI-assisted engineering tools for code generation, documentation, knowledge management, and operational support. • Proven ability to evaluate emerging AI technologies and drive adoption of practical AI solutions that improve team productivity and operational outcomes.

🏖️ Benefits

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success. • Remote-first environment - giving you flexibility and autonomy in how you structure your day. • While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success. • Unlimited Paid Time Off (PTO) • Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! • Best-in-class Health Savings Account (HSA) employer contribution • Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind. • Paid Parental Leave - Including birth, adoptive & foster parents • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! • Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work. • Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs. • Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.