Senior Manager, Software Engineering

🕒 July 23

🇺🇸 United States – Remote

💵 $218k - $262k / year

⏰ Full Time

🟠 Senior

👮‍♀️ Software Engineering Manager

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Pindrop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Pindrop is a leader in voice authentication and fraud detection, offering innovative solutions to enhance the security of voice communications. The company uses advanced technologies such as liveness detection, behavioral analysis, and voice biometrics to combat threats like deepfakes and spoofing in various sectors including banking, finance, insurance, and retail. Pindrop integrates with platforms like Five9 to provide multifactor authentication, ensuring both the protection of sensitive information and a seamless user experience. With a focus on securing call centers and smart devices, Pindrop helps businesses prevent fraud and improve customer interactions by leveraging cutting-edge audio, voice, and AI technologies. Their solutions are trusted by some of the largest financial institutions and insurance companies around the world.

📋 Description

• Lead the strategy, execution, and day-to-day engineering operations for a key Protect domain, with a focus on reliability, delivery quality, and technical health. • Manage, mentor, and grow a team of engineers, building a culture of ownership, continuous improvement, and strong technical execution. • Stay close to the architecture and implementation details, moving comfortably between planning, technical design, and operational problem-solving when needed. • Partner with Product, Research, SRE, and adjacent engineering teams to prioritize work, remove bottlenecks, and deliver scalable solutions in a multi-cloud environment. • Strengthen engineering fundamentals across your area, including observability, incident response, quality practices, CI/CD, and team operating cadences. • Use data, metrics, and technical judgment to identify systemic issues, improve team effectiveness, and raise the bar on execution.

🎯 Requirements

• 6+ years of experience in software, platform, or cloud engineering, including direct responsibility for team leadership and delivery outcomes. • Strong hands-on experience building and operating distributed systems in AWS and/or GCP, with familiarity in Kubernetes, CI/CD, and cloud-native engineering practices. • Proven ability to lead engineers through execution, improve engineering processes, and deliver reliable systems in production. • Strong technical grounding in modern backend engineering, observability, and operational excellence. • Experience in fraud prevention, authentication, voice biometrics, trust and safety, or related security products (Nice-to-haves). • Prior hands-on experience as a software, infrastructure, or platform engineer before moving into management (Nice-to-haves). • Experience working in high-growth SaaS environments where speed, scale, and cross-functional execution all matter (Nice-to-haves).

🏖️ Benefits

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success. • Remote-first environment - giving you flexibility and autonomy in how you structure your day. • While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success. • Unlimited Paid Time Off (PTO) • Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! • Best-in-class Health Savings Account (HSA) employer contribution • Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind. • Paid Parental Leave - Including birth, adoptive & foster parents. • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! • Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work. • Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs. • Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.