Customer Support Representative

Job not on LinkedIn

February 11

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $18 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Receive Emails with Similar Jobs

Innovative Designs

WebsiteLinkedInAll Job Openings

B2C • eCommerce • Fashion

Innovative Designs is a creative company specializing in custom jewelry and accessories that carry meaningful messages. With over 15 years of expertise in the design and manufacturing of pins and bracelets, they offer unique solutions for cause-related events, allowing customers to craft distinctive jewelry pieces that elevate their causes. Their offerings include a variety of products such as bracelets, charm necklaces, and accessories that support various local and global initiatives.

1 - 10 employees

Founded 1992

👥 B2C

🛍️ eCommerce

👗 Fashion

📋 Description

• This is a remote position. • We are seeking a Remote Customer Support Representative based in the United States only to provide exceptional service to our clients. • This role requires strong communication skills, problem-solving abilities, and a customer-first approach. • You will assist customers via email, chat, and phone, ensuring a seamless experience with our products and services. • Respond to customer inquiries via email, chat, and phone in a professional manner. • Troubleshoot issues and provide accurate, timely solutions. • Maintain detailed records of customer interactions and resolutions. • Assist customers with product-related questions, order tracking, and service inquiries. • Escalate complex issues to the appropriate department when necessary. • Provide feedback to improve customer service processes and overall experience.

🎯 Requirements

• Previous experience in customer support, call center, or a related field. • Excellent verbal and written communication skills. • Strong problem-solving and multitasking abilities. • Ability to work independently in a remote environment. • Proficiency in using CRM software, email, and chat tools is a plus. • High-speed internet and a quiet workspace.

🏖️ Benefits

• Medical Insurance • Paid Time Off • Life Insurance • Vision Insurance • Flexible work hours • Retirement