Customer Service Representative

Job not on LinkedIn

🕒 3 days ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Pitney Bowes

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1920

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Pitney Bowes is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients worldwide, including more than 90 percent of the Fortune 500. It caters to a range of clients from small businesses to large enterprises and government entities, helping them reduce the complexity of sending mail and parcels. Pitney Bowes combines cutting-edge technical solutions with client services, engineering, finance, and warehouse operations to offer comprehensive support and innovation in digital commerce.

📋 Description

• You will be required to answer incoming enquiries across a wide range of topics from our clients in the French market. • You will need to identify clients’ needs, clarify the situation, provide a full resolution and re-educate the client to address the root cause of the enquiry. • There will also be an element of Collections activity required when speaking with clients. • You will be set productivity, telephony, customer satisfaction and quality KPIs to help us drive customer excellence.

🎯 Requirements

• Previous experience in a customer support role. • Additionally, collections experience would be useful. • Excellent French communication skills both written and verbal • Previous experience using CRM system • Ability to multi-task, set priorities and manage time effectively • As the role is fully remote, the individual must be able to work collaboratively in a remote team environment using tools such as Team Video calling • Able work independently, with minimal supervision

🏖️ Benefits

• Up to 25 days holiday dependant on role, plus bank holidays • Fully homebased role, although you will be expected to join us at in person events for Town Halls and Team Building. We will give you plenty of notice to make personal arrangements. • 3 x basic salary life insurance scheme • Defined contribution Pension scheme with employer match contribution up to 6% of basic salary • Employee Assistance Programme • Contribution towards home office set up, to purchase ergonomic chair, and where required, a desk and a homeworking allowance paid monthly • Employee Discount Scheme - Access deals for travel, restaurants and shopping