Customer Support Agent

November 21

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Planner 5D

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AR/VR • Artificial Intelligence • Architecture

Planner 5D is an innovative company that provides a comprehensive interior design software solution. Their platform allows users to create detailed 3D home designs, floor plans, and interior layouts using advanced AI tools. Planner 5D's software is equipped with features such as 360-degree walkthroughs, mood boards, and a vast library of furniture and decor items. It enables both novice and professional users to design rooms, houses, and commercial buildings by transforming 2D blueprints into editable 3D models. The platform offers cross-platform compatibility, supporting iOS, Android, Windows, macOS, and visionOS, and it provides enterprise solutions as well as resources for educational use. Users can also benefit from realistic 4K renders and AI-driven design suggestions, adding an extra layer of sophistication to their projects.

51 - 200 employees

🥽 AR/VR

🤖 Artificial Intelligence

💰 $1.4M Seed Round on 2015-01

📋 Description

• Using a live chat system, you will respond to customers in an efficient and timely manner • Deliver outstanding customer service whilst adhering to operational SLAs and Customer Satisfaction targets • Investigate and resolve customer issues quickly and efficiently • Contribute and share ideas to improve the quality & speed of P5D customer support • Understand, research and escalate our customers’ feedback to management • Represent the brand. As the voice of P5D you’ll always provide an engaging and positive customer experience • Know P5D product inside and out so that you can answer questions • Work the day shifts between 9.00 - 21.00 EET or the night shifts between 21.00 -9.00 EET

🎯 Requirements

• Fluent in spoken and written English • Quick and efficient problem-solving ability • Can-do attitude • Comfortable taking on ownership and responsibility of issues until resolution or escalation • Experience in customer service, support or similar • Outstanding customer service skills: ability to be empathetic, accurate, conscientious, responsive, inventive, and diligent • Ability to present complex ideas in user-friendly language • Skills to “sell" the product to customers who ask for comparisons with competitors • Capability to understand customers’ problems, get to the very bottom of it and offer a flawless solution for their outstanding needs • Being a technical specialist is not required, but you would need to grasp technical issues and understand their impact on the service being delivered to customers • Experience working with any CRM/Project Management tool • Ability to perform basic computer/system troubleshooting tasks

🏖️ Benefits

• Attractive compensation. Our goal is to ensure that our team members are financially comfortable, and we are open to any salary negotiations; • Balance of freedom and responsibility in the position. We believe in empowering our team members and allowing them to take ownership of their work. We won't micromanage, and instead trust our team to operate independently; • Investment in education and training. We support the professional development of our team members and are willing to allocate funds toward their training expenses. • Paid Time Off, 20 days of yearly vacation time; • Additional perks such as discounts on car rentals, coworking spaces, work management tools, and immigration support; • The flexibility to work from anywhere in the world through remote means.