Head of Solution Engineering

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October 8

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Pliant Plastics Corporation

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Manufacturing • Healthcare • Automotive

Pliant Plastics Corporation is a company specializing in custom plastic injection molding solutions, providing innovative products and services since 1967. With a strong focus on engineering, advanced technology, and collaboration, Pliant supports customers from design to production, ensuring high-quality outcomes in various sectors including automotive, medical, and food and beverage. Their capabilities encompass techniques such as two-shot molding, insert molding, and additive manufacturing, all performed within an ISO-certified cleanroom environment to meet stringent quality standards.

51 - 200 employees

Founded 1961

📋 Description

• Build and Lead the Function: Establish and scale the Solution Engineering team, setting structure, standards, and processes, while fostering a culture of hands-on problem-solving and immediate value delivery in this foundational stage • Partner with Sales, Partnerships and Customer Success: Drive pre-sales technical engagements (demos, RFPs, solution design) and ensure smooth onboarding and integration, actively participating in advanced customer support and technical troubleshooting to resolve complex issues • Translate Customer Needs: Act as the technical voice of the customer, influencing product roadmaps with insights from the field, and facilitating the creation of robust technical documentation for our CaaS/Pro APIs to ensure clarity and adoption • Define Best Practices: Create and maintain reference architectures, playbooks, and enablement materials for consistent, high-quality delivery, including guiding the team in technical writing and documentation best practices • Mentor and Grow Talent: Develop solution engineers into trusted advisors, balancing deep technical expertise with customer-facing skills, and guiding them in taking on project management responsibilities for key technical initiatives • Represent Pliant Externally: Lead technical workshops, industry events, and customer forums as a trusted advocate of our platform • Promote Continuous Improvement: Track and measure team impact, refine processes, and ensure Solution Engineering scales effectively with company growth, evolving the function from a broad, pragmatic start to a more structured and specialized outcome.

🎯 Requirements

• 7+ years in solution engineering, sales engineering, or solution architecture, with at least 2+ years in a leadership role • A hands-on, roll-up-your-sleeves mindset, comfortable with a broad remit that includes elements of developer relations, solution architecture, technical support, pre-sales, technical writing, and project management, particularly in the early stages of building out a new function • Strong technical background in APIs, SaaS architectures, and enterprise integrations; fintech/payments experience a strong plus • Proven ability to work with enterprise customers — comfortable engaging with both technical and business stakeholders • Track record of building and scaling customer-facing engineering functions in a growing company • Excellent communication skills: able to simplify complex concepts and inspire confidence with executives and engineers alike • Hands-on mindset: willing to jump into demos, solution design, and integration discussions when needed.

🏖️ Benefits

• Attractive remuneration • Your choice of preferred OS, Windows or Mac • Flat hierarchy and transparent communication in a relaxed, professional atmosphere • Opportunity to develop your talent in a dynamic team with ambitious goals • Flexibility and possibility to work remotely • Company card with a monthly allowance for lunches, coffee, etc. with co-workers