Application Analyst – Business Productivity

October 24

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PLOS

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Education • Non-profit • Science

PLOS is a non-profit organization on a mission to drive open science forward with measurable, meaningful change in research publishing, policy, and practice. Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing. They cover all scientific disciplines with a focus on fundamental and applied research across life, health, sustainability, engineering, and technology, ensuring that research outputs are rigorous, reliable, and accessible to all.

51 - 200 employees

📚 Education

🤝 Non-profit

🔬 Science

📋 Description

• Administer and maintain various environments within your designated enterprise applications (e.g. Slack, Salesforce, Confluence, Zoom, Google Suite, O365) including data management, system configuration and security practices • Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed) • Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements • Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates • Communicate policies and outages, bugs, workarounds and solutions to internal and external users. • Provide end-user support and administration for all user needs: including user account maintenance, reports, and dashboards. • Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team. • Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices • Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations. • Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary. • Maintain and enhance relationships with system vendors. • Uphold a high standard of customer service to all as a representative of the Digital team. • Ensure compliance with relevant standards, regulations and PLOS’s internal policies. • Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR • Ensure systems and data are secure in accordance with our cybersecurity policy • Monitor and evaluate incoming issues, ensure timely follow-up, and foster a culture of support.

🎯 Requirements

• Bachelor's degree in a technical or scientific field or equivalent experience • Administrator certification for applications which offer them • Experience with scientific research publishing is desirable. • Experience working with Publication Management Systems (Aries Editorial Manager) or similar submission tracking systems highly desirable.

🏖️ Benefits

• Private medical insurance • Life assurance • Income protection • Personal accident insurance • Pension with up to 10% employer match • 25 days holidays, market competitive Maternity and Paternity leave • Birthday and three winter holidays days off • 2 days paid time off for volunteering per year • Fully remote work environment with stipend on joining for home office