Client Success Manager

3 days ago

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Plutus Media

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Helping consumer apps & tech companies grow their users with strategic UGC marketing on TikTok.

11 - 50 employees

Founded 2023

📋 Description

• Serve as the primary point of contact for assigned clients • Build long-term, trust-based relationships • Ensure satisfaction, smooth workflows, and consistent communication • Confidently sell and renew high-ticket monthly service packages • Conduct sales calls with integrity and clear communication • Manage renewals and maintain strong retention metrics • Support warm inbound leads and guide them through the pipeline • Coordinate onboarding steps for new clients • Ensure a streamlined client journey from first call to ongoing delivery • Identify opportunities for upsells or contract extensions • Help clients understand new initiatives, added value, or expanded packages • Lead client calls and presentations • Deliver clear reports, insights, and performance summaries • Provide recommendations that support client goals

🎯 Requirements

• Experience in **creative/content agencies** or **organic/influencer marketing environments** • Experience in **organic/influencer marketing environments** • Proven ability to **sell and renew high-ticket monthly packages ** • Strong communication, problem-solving, and organisational skills • Experience **working with high-value or discerning clients** • **Passion for client success, marketing strategy, and achieving results ** • Fluent in **English** • **Equivalent client success or client retention experience**

🏖️ Benefits

• Training and development to grow into a high-level operator • Competitive base salary with performance-driven bonuses • Work alongside organic marketing, influencer strategy, and consumer app brands • Supportive, fast-moving team focused on results and innovation