Technology Solution Center Analyst

🕒 4 days ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $37.5k - $62.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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PNC

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

PNC is a diversified financial services firm that operates as a bank and offers career opportunities, benefits, and an inclusive workplace. The provided text emphasizes PNC's culture, hiring process, student programs, and legal/EEO disclosures. PNC appears to be The PNC Financial Services Group, Inc. , a major U. S. bank providing consumer and corporate banking services.

📋 Description

• Provide phone-based technical support, handling a high volume of inbound calls professionally. • Guide users through troubleshooting steps in real time to resolve issues on first contact. • Create, document, and track incidents using ServiceNow or similar ITSM tools. • Diagnose and resolve hardware, software, network, and access-related issues. • Deliver excellent customer service and clearly explain technical concepts to non-technical users. • Escalate complex issues and collaborate with internal teams for resolution. • Identify recurring issues and suggest process improvements. • Follow security and compliance policies in a remote environment.

🎯 Requirements

• Proven Service Desk or IT Support experience. • Strong background in phone-based technical support. • Experience with ServiceNow or similar ticketing systems. • Ability to handle high call volumes effectively. • Solid understanding of IT fundamentals (hardware, software, networking). • Excellent troubleshooting, communication, and customer service skills.

🏖️ Benefits

• medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives • maternity and/or parental leave • up to 11 paid holidays each year • 9 occasional absence days each year, unless otherwise required by law • between 15 to 25 vacation days each year, depending on career level; and years of service