Senior Operations Group Manager

🕒 June 11

🗽 New York, Pennsylvania – Remote

🗽 New York – Remote 🔔 Pennsylvania – Remote

💵 $123.2k - $274.6k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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PNC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1845

💸 Finance

🏦 Banking

👥 HR Tech

Finance • Banking • HR Tech

PNC is a diversified financial services firm that is committed to fostering an inclusive and accessible workplace. It offers a vibrant culture where employees can thrive, recognizing the importance of diversity and community involvement. PNC is dedicated to providing a supportive environment for career growth, and offers various opportunities for students, graduates, and veterans. It has been nationally recognized for its commitment to gender and disability equality and for being a top employer. PNC provides equal opportunities to all qualified individuals and ensures compliance with employment laws.

📋 Description

• Lead the FinOps function across settlement, billing, exception management, collections, and financial control functions • Own daily, monthly, and periodic operational calendars; ensure all processes are executed on schedule and within defined accuracy and quality thresholds, with a focus on automation • Establish and maintain operating procedures, runbooks, and control documentation for all FinOps processes • Serve as the primary escalation point for high-severity financial exceptions, funding discrepancies, or merchant-impacting operational failures • Maintain full reconciliation integrity across the merchant services general ledger, including settlement accounts, clearing accounts, reserve accounts, and fee income accounts • Ensure daily and month-end close activities are completed accurately and on time in coordination with the bank's Finance and Accounting functions • Design and enforce a strong internal control environment, including dual controls, reconciliation sign-offs, and exception aging governance • Partner with Internal Audit and Compliance to support examinations, audits, and regulatory reviews of financial operations • Own merchant interchange and scheme fee economics; ensure interchange income is accurately captured, pass-through fees are correctly assessed, and network fees are reconciled and disputed where applicable • Identify and remediate billing and revenue leakage across the merchant portfolio, including misconfigured rate plans, unbilled transactions, and under collected fees • Manage reserve adequacy across the merchant portfolio, coordinating with Credit Risk and Underwriting on reserve policy application and exceptions • Oversee the collections strategy for merchant receivables, including fee arrears, negative balance recovery, and post-termination loss mitigation • Lead damage assessment processes for merchant-related fraud, processing errors, and dispute losses; quantify recoverable amounts and coordinate recovery actions • Ensure all FinOps processes comply with applicable regulations, card network rules, and bank policy, including IRS 1099-K requirements, BSA/AML transaction monitoring obligations, and state unclaimed property laws • Manage lien and levy processing in strict adherence to legal requirements and internal policy • Maintain audit-ready documentation and evidence packages for all FinOps processes • Define and drive the FinOps target operating model, including automation opportunities, system enhancements, and vendor/processor integration improvements • Develop and report on a FinOps scorecard covering operational KPIs, exception aging, funding accuracy, billing quality, and recovery performance • Partner with Product & Platform team on requirements for Technology system implementations, platform migrations, and operational tooling that impacts financial processing • Contribute to the merchant services business strategy by providing data-driven insight on operational cost, risk exposure, and revenue performance

🎯 Requirements

• 10+ years of progressive financial operations experience in payments, merchant acquiring, or card issuing, with at least 5 years in a senior management or leadership role • Deep understanding of the merchant acquiring value chain, including settlement flows, interchange economics, scheme fee structures, and the bank-processor operating model • Demonstrated experience owning reconciliation, exception management, and billing operations in a high-volume payments environment • Proven track record managing collections, reserves, and financial risk mitigation in a regulated financial institution • Familiarity with IRS 1099-K reporting requirements, state escheatment laws, and levy/lien processing obligations • Experience operating within a bank regulatory environment, including working with Internal Audit, Compliance, and bank examiners • Strong financial acumen; ability to manage P&L impacts, quantify operational losses, and communicate financial results to senior leadership • Excellent organizational and process management skills; demonstrated ability to run multi-track operational calendars without errors or missed deadlines • Experience leading and developing high-performing operations teams • Bachelor's degree in Finance, Accounting, Business, or related field; MBA or CPA a plus

🏖️ Benefits

• medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives