Commercial Services Representative

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Create, review, and process Marketplace quotes, ensuring accuracy of pricing terms, contractual details, and effective dates • Process product correction and cancellation quotes according to established policy and procedures • Validate quote and billing details prior to execution • Escalate ambiguous or non-standard quoting scenarios to senior specialists • Process and resolve day-to-day requests from the Shared Services queue • Support case routing, data validation, and AI-enabled workflow tools • Maintain accurate records and documentation in Salesforce and related systems • Partner with Senior Specialists to support Marketplace and Customer Success teams • Respond to routine Customer Success questions on case status • Provide coverage across Marketplace quoting and Shared Services requests • Follow standardized processes and documentation • Identify and flag recurring issues or discrepancies • Participate in training and continuous learning across Commercial Services functions

🎯 Requirements

• Associate's degree or equivalent combination of education and experience in business, finance, or a related field • Strong attention to detail and accuracy in a fast-paced environment • Strong written and verbal communication skills • Proficiency with Microsoft Excel and Office • Ability to manage multiple tasks and prioritize competing demands • Comfortable working with ambiguity and adapting to change in a growing business • Bachelor's degree or equivalent combination of education and experience in business, finance, or a related field (preferred) • Experience with Salesforce or similar CRM/case management tools (preferred) • Exposure to subscription billing, quoting, or contract administration (preferred) • Familiarity with SaaS or subscription-based business models (preferred) • Interest in AI-enabled tools and process automation (preferred)

🏖️ Benefits

• Flexibility • Growth opportunities • Meaningful work • Training and development • Remote or hybrid work arrangements • Equal employment opportunity and workplace accommodations • AI-enabled tools and training • Total rewards package