IT Technician - Operations Center

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July 4

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PolyPeptide Group

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PolyPeptide Group AG and its consolidated subsidiaries (“PolyPeptide”) is a focused Contract Development & Manufacturing Organization (CDMO) for peptide- and oligonucleotide-based active pharmaceutical ingredients. By supporting its customers mainly in pharma and biotech, it contributes to the health of millions of patients across the world. PolyPeptide offers products and services from pre-clinical through to commercial stages, including generics. Its active custom projects pipeline reflects the opportunities from novel drug therapies in development to fight both widespread and rare diseases. Dating back to 1952, PolyPeptide today runs a global network of six cGMP-certified facilities in Europe, the U.S. and India. PolyPeptide Group AG’s shares (SIX: PPGN) are listed on SIX Swiss Exchange.

1001 - 5000 employees

📋 Description

• Serve as the first-line support technician for IT incidents and service requests via phone and ticketing systems. • Troubleshoot and resolve issues promptly or escalate them to the appropriate internal teams based on priority and category. • Provide support across multiple time zones through a structured shift schedule. • Follow ITIL-aligned processes, particularly in incident and service request management. • Collaborate with global teams to implement and uphold IT standards and best practices. • Maintain and update technical documentation to ensure accuracy and compliance.

🎯 Requirements

• Bachelor’s degree in computer science or a related field. • 3–5 years of experience in a global organization as a remote first-line IT support technician. • Proficiency in Microsoft technologies: Office 365 Suite, Azure / Entra, Active Directory. • Solid understanding of basic networking concepts: TCP/IP, DHCP, DNS, VPN, VLAN, Firewalls, Wi-Fi. • Experience with remote support tools (e.g., TeamViewer). • Familiarity with the ITIL framework, especially Incident and Service Request Management. • Strong verbal and written communication skills in English. • Analytical mindset with a proactive approach to problem-solving. • Ability to work independently while contributing effectively to a team. • Customer-oriented with a commitment to delivering high-quality support. • Experience with ITSM platforms such as ManageEngine ServiceDesk Plus, Jira, or ServiceNow. • Prior experience in life sciences or pharmaceutical industry, particularly in GMP-regulated environments. • Proficiency in French is an asset. • Previous experience working in shift-based roles outside standard office hours.