Product Operations, AI Content

October 28

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Pomelo Care

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Healthcare Insurance

Pomelo Care is a healthcare service that focuses on providing 24/7 virtual maternity and neonatal care. They have acquired the Doula Network, the largest credentialed network of in-network doulas in the U. S. Pomelo Care partners with health plans and employers to offer their services, which involve connecting patients with a comprehensive care team via text, phone, or video. This team includes nurses, midwives, physicians, and other specialists who assist patients from pre-pregnancy to postpartum periods. Pomelo Care aims to supplement in-person visits with additional support, enhancing maternal and newborn outcomes, and lowering healthcare costs.

11 - 50 employees

⚕️ Healthcare Insurance

💰 $8M Seed Round on 2021-08

📋 Description

• Help design, structure, and maintain the clinical, operational, and product knowledge that powers both our clinicians and our AI tools. • Organize clinical guidelines, operational workflows, and product documentation into structured, AI- and clinician-friendly formats. • Create taxonomies, tagging systems, and metadata to make knowledge searchable and modular by both clinicians and AI agents. • Partner with product and engineering to prepare knowledge for use in LLM-powered tools (e.g., use of Vertex AI for data organization, RAG pipelines, embeddings, structured content). • Re-architect existing content into smaller, structured, referenceable units. • Ensure accuracy, version control, and consistent formatting across knowledge sources. • Audit and update content regularly in partnership with clinical and operational stakeholders. • Translate clinical workflows and guidelines into structured knowledge for technical teams. • Provide feedback to engineers and data scientists on how knowledge is being consumed by AI tools. • Coordinate closely with Clinical Education team who manages clinician-facing knowledge including onboarding to ensure alignment of knowledge. • Support clinicians who are using AI tools and accessing organizational knowledge by managing inbound requests/feedback from #help-product.

🎯 Requirements

• Demonstrated interest or experience in AI/LLMs (e.g., prompt engineering, RAG, embeddings, knowledge graphs, vector databases). • Strong information organization skills: detail-oriented, logical thinker, able to design systems for categorizing and structuring knowledge. • Technical literacy — comfortable working with structured content (Markdown, JSON, SQL basics, or similar). • Curiosity about healthcare and clinical workflows (you do not need to be a clinician or but must be eager to learn). • Strong communication skills, able to bridge technical and clinical conversations.