Cloud System Engineer – Second Shift

Job not on LinkedIn

October 15

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Logo of Portfolio BI

Portfolio BI

Finance • Fintech • Enterprise

Portfolio BI is a company specializing in data solutions and services tailored for alternative asset managers, including hedge funds, private credit, and institutional asset managers. Their range of solutions includes their PBI Axiom for investment book of records, PBI Vector for enterprise data management, and PBI Stratus for managed security services. Portfolio BI aims to optimize business management operations through automation and efficiency, providing their clients with scalability, flexibility, and enhanced productivity. With a strong focus on long-term partnerships, Portfolio BI is recognized for their comprehensive order management functionality and subject matter expertise in the financial sector.

51 - 200 employees

Founded 1998

💸 Finance

💳 Fintech

🏢 Enterprise

📋 Description

• Provide engineering support across our UK and US clients • Manage support tickets within SLAs, escalating internally or with third parties, and daily reporting • Monitor cloud and on-prem infrastructure for our hedge fund and financial clients • Strive to improve day-to-day operations to reduce support to zero • Operate client environments as well as our infrastructure • Develop and implement automation tools

🎯 Requirements

• Experience monitoring and supporting complex environments, in client-facing roles and by following SLAs • Experience working in a 1st and 2nd line role supporting cloud and on-prem environments, Windows-based servers, desktops, Azure, Office 365, Active Directory environment and applications • Experience with Microsoft 365: SharePoint, Teams admin, Exchange, Defender 365 • Basic understanding of IP networking such as addressing, TCP/IP, subnets, VLANs, and routing • Basic support of switches, routers, WAN, firewalls and proxies • Experience working with support ticketing systems, documenting issues and resolutions • A customer focus, with excellent customer service and communications skills • Great if you also have: Automation and scripting experience • Public cloud certification • A computer or IT-related degree

🏖️ Benefits

• Fully remote role, within Serbia • Private medical insurance package, for you and your family • Starting with 23 days of vacation per year, plus public holidays • Permanent employment contract • Access to training and coaching to support your professional development • The opportunity to receive a yearly performance bonus • Professional certifications (Azure and others) paid by the company • Collaboration with talented, enthusiastic, global teams • Access to a comfortable office in the center of Belgrade • Company Lunches & Socials

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