VP of Product

November 25

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Portless

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eCommerce • Logistics • Fintech

Portless is a logistics and fulfillment platform that specializes in direct-to-consumer (DTC) e-commerce shipping, allowing businesses to fulfill orders directly from China to their customers' doorsteps. By streamlining shipping processes and reducing costs, Portless improves margins and cash flow for its clients, enabling them to respond efficiently to actual customer demand. The company also offers integrations with popular e-commerce platforms, making international shipping seamless and effective.

11 - 50 employees

🛍️ eCommerce

💳 Fintech

📋 Description

• Own the end-to-end customer journey and build the digital and operational engines that power Portless’s next stage of hypergrowth. • Unify product, data, operations, engineering, and customer success into a cohesive roadmap. • Build a user experience that feels inevitable to fast-growing eCommerce brands: intuitive onboarding, seamless integrations, proactive visibility, and flawless fulfillment. • Bring clarity, structure, and scale to a hybrid business where digital interfaces, warehouse operations, global carriers, and internal teams all must work in lockstep. • Define and own the multi-year product roadmap aligned to company strategy and merchant needs. • Build a vision for a frictionless, end-to-end merchant experience—from contract → integration → inbounding → fulfillment → tracking → exception handling. • Combine operational reality with ambitious customer experiences to create a category-defining product. • Lead and grow the Product and Design team. • Partner deeply with Engineering, Operations, Customer Support, and Sales/Partnerships. • Create product processes that scale: requirements, prioritization, discovery loops, beta programs, and feedback systems. • Own the quality of the merchant journey end-to-end, including onboarding, integrations, workflows, and visibility. • Translate high-touch customer expectations (DTC brands doing $100k+ monthly) into scalable product and support systems. • Develop world-class merchant dashboards, exception workflows, and tools for proactive visibility. • Build and refine internal tools for Operations, CX, and Partner teams—ensuring our people are as empowered as our customers. • Understand warehouse, cross-border, and carrier operations well enough to design systems that improve reliability, SLAs, and efficiency. • Drive automation in exception handling, carrier selection, tracking, and compliance. • Establish metrics and KPIs that measure reliability, customer experience, operational efficiency, and product adoption. • Partner with Data to instrument the platform for real-time visibility. • Build a culture of measurement and hypothesis-driven iteration.

🎯 Requirements

• 7–10+ years of product leadership, with at least 3+ years in tech-enabled operations, logistics, or marketplace environments • Proven ability to build products that orchestrate humans + software + physical world processes. • Experience delivering highly reliable, SLA-based, multi-step workflows. • Demonstrated success working with customers who have high expectations, complex integrations, and real-money consequences. • Strong systems thinker—comfortable mapping 10+ interconnected subsystems and reducing complexity into clear product decisions. • Exceptional communicator able to influence engineering, operations, commercial teams, and executive stakeholders. • Obsession with customer experience, from pixel-level detail to warehouse operational constraints.